UX Designer

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid provides the environment to make it happen. As we build momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a UX Designer, and find your superpower.

National Grid is hiring a UX Designer to join our Technology team. This role can be based at our Warwick, Bristol, or Cardiff offices. This role operates under a hybrid working model. You’ll also have access to our London co-working space if that fits your working pattern.

You'll play a key role in designing intuitive, user-centred digital experiences that make a real impact across National Grid. Working closely with Product Owners, Developers, and stakeholders, you'll turn complex challenges into simple, accessible, and engaging solutions that deliver value for our users and business.

About The Role

We're looking for a talented UX Designer to create intuitive, engaging, and impactful digital experiences that make a real difference to our users. You'll play a key role in shaping how people interact with our products, turning complex challenges into seamless, user-centred solutions that balance customer needs with business goals.

Working as part of a collaborative Agile/Scrum team, you'll partner closely with Product Owners, Product Managers, Developers, and other stakeholders to bring ideas to life. From uncovering user needs and defining user journeys, to creating wireframes, interactive prototypes, and polished high-fidelity designs, you'll influence every stage of the product lifecycle.

Using industry-leading design tools, you'll craft visually compelling and highly functional experiences that are simple, intuitive, and enjoyable to use. This is an exciting opportunity to help shape innovative digital products, champion best-practice user experience design, and ensure every interaction delivers real value for our customers.

What You'll Do

• Create intuitive, engaging, and accessible digital experiences across web and mobile platforms, ensuring every interaction delivers value for users and supports business objectives.

• Lead the design process from concept to delivery, transforming ideas and requirements into user journeys, wireframes, mock-ups, and interactive prototypes.

• Conduct user research and discovery activities, including persona development, journey mapping, and competitor analysis, to uncover insights and inform design decisions.

• Collaborate closely with Product Owners, Product Managers, Developers, and stakeholders in a cross-functional Agile environment to shape innovative digital solutions.

• Champion the voice of the customer throughout the product lifecycle, ensuring user needs remain at the centre of product planning, design, and delivery.

• Test and validate design concepts through usability testing, A/B testing, customer feedback, and data analysis, using insight to continuously improve the user experience.

• Rapidly iterate designs based on research findings, stakeholder feedback, and evolving business priorities, delivering solutions that are both effective and user-friendly.

• Help develop and maintain design systems, standards, and best practices to create consistent, scalable experiences across our digital products.

• Ensure all designs meet accessibility requirements and align with brand guidelines, delivering inclusive experiences for a diverse range of users.

• Actively contribute to Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and PI planning, helping drive successful product delivery.

• Partner with Product Owners to refine requirements, prioritise UX activities, and ensure design considerations are embedded within the product roadmap.

• Present and communicate design concepts, prototypes, and recommendations with confidence, influencing stakeholders and building alignment across teams.

• Stay ahead of emerging UX/UI trends, tools, and technologies, bringing fresh thinking and innovative ideas to enhance our products and ways of working.

• Continuously seek opportunities to improve design processes, challenge conventional thinking, and raise the bar for user experience across the organisation.

This is an opportunity to make a real impact, shaping digital products that are intuitive, accessible, and loved by users while working alongside talented teams who are passionate about delivering exceptional customer experiences.

About you

You're passionate about creating exceptional digital experiences and putting users at the heart of every design decision. You combine creativity with problem-solving, using research, insight, and strong design principles to turn complex challenges into intuitive, engaging solutions.

To be successful in this role, you'll bring:

• Experience using modern design tools such as Figma and other industry-leading UX/UI platforms.

• A strong portfolio that demonstrates your user-centred design approach, showcasing wireframes, prototypes, visual designs, and successful web or mobile experiences.

• A solid understanding of user research, usability testing, and data-driven design, with the ability to translate insights into meaningful improvements.

• Expertise in UX and UI design, including interaction design, information architecture, visual design, and accessibility best practices.

• The ability to create compelling wireframes, prototypes, and high-fidelity designs that clearly communicate ideas and solutions.

• An appreciation of front-end development principles and the ability to collaborate effectively with engineering teams to bring designs to life.

• Outstanding communication and stakeholder management skills, with the confidence to present, explain, and champion your design decisions.

• A collaborative mindset and the ability to thrive in cross-functional Agile teams, working closely with Product Managers, Developers, and business stakeholders.

• Strong attention to detail, excellent organisational skills, and the ability to manage multiple priorities in a fast-paced environment.

• A curious, innovative approach, with a passion for continuously improving products and delivering experiences that customers genuinely enjoy using.

Most importantly, you'll be excited by the opportunity to shape digital products that make a real impact, combining user needs, business goals, and great design to deliver outstanding experiences.

What You'll Get

• Competitive Salary: circa £55,000 – £70,000 per annum (based on capability, and experience)

Additional benefits:

• 26 days’ annual leave, plus 8 statutory bank holidays, with the option to buy additional holiday days and swap up to 3 bank holidays to better suit your personal needs.

• A generous pension scheme with double matching up to 6% of your salary each month. For every £1 you contribute, we’ll contribute £2 — meaning a 6% personal contribution becomes an 18% total pension contribution.

• Life insurance cover of 10x your basic salary, plus employer contributions towards the cost of your Private Medical Insurance.

• Flexible benefits such as a cycle scheme, share incentive plan, technology schemes

• Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness

• Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

More Information

• This role can be based at our Warwick, Bristol, or Cardiff offices. This role operates under a hybrid working model - and you’ll also have access to our London co‑working space if that location suits your working pattern.

• Every quarter, you’ll attend a 2–3 day in‑person planning event held at one of our office locations.

• This role is offered on a full time basis.

• This role closes on 31st August however we strongly encourage candidates to submit their application as early as possible.

#LI-NH2

We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.