Sr. Network Engineer

• Competitive Base Salary - Experience Required****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 95% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

Location: 3325 Street Road, Bensalem, PA 19020

********Great benefits, paid time off, and more! Become a part of the team today!******

JOB SUMMARY

The Senior Network Engineer is responsible for the design, implementation, configuration, maintenance, troubleshooting, and operational support of PFFCU’s enterprise network infrastructure. This position provides advanced technical expertise, project implementation support, and Tier 3 escalation support to ensure the availability, reliability, and performance of network services across the organization.

Responsibilities include network infrastructure projects, technology deployments, equipment configurations, system lifecycle management, network documentation, performance monitoring, troubleshooting, and operational support. Occasional travel to branch offices and other PFFCU locations may be required for equipment installation, maintenance, and project implementations.

The Senior Network Engineer must possess strong hands-on technical skills and the ability to analyze, troubleshoot, and resolve complex network infrastructure problems. This individual must be capable of working independently while effectively collaborating with other Information Technology teams, vendors, and business units.

The successful candidate will demonstrate excellent analytical, organizational, and communication skills, with the ability to manage multiple concurrent projects, document technical solutions, and keep Information Technology management informed of project progress, operational issues, and escalations.

This position primarily supports on-premises enterprise network infrastructure, including branch connectivity, data center networking, routing, switching, and WAN technologies.

Participation in an after-hours on-call rotation, including required onsite support approximately one week per month, is also expected.

RESPONSIBILITIES/TASKS

• Lead and participate in the design, implementation, configuration, and deployment of enterprise network infrastructure, including new branch locations, equipment, and networking technologies.

• Configure, administer, maintain, and troubleshoot Cisco ISR and Catalyst routers, Cisco Catalyst switches, Cisco Nexus switches, and associated network infrastructure.

• Support enterprise LAN, WAN, MPLS, and SD-WAN environments, including branch connectivity, data center networking, and intersite communications.

• Configure, maintain, and troubleshoot dynamic routing protocols, including BGP, MP-BGP, and OSPF, to ensure reliable network connectivity and optimal routing performance.

• Support the implementation, maintenance, and troubleshooting of Cisco Catalyst SD-WAN infrastructure, including WAN transport connectivity, routing, and network performance.

• Lead network equipment lifecycle management activities, including hardware replacements, software and firmware upgrades, capacity planning, and technology refresh initiatives.

• Proactively monitor network availability, performance, bandwidth utilization, interface errors, and infrastructure health to identify potential problems and recommend improvements.

• Analyze network topology, device configurations, routing behavior, and traffic patterns to identify and resolve network connectivity and performance issues.

• Provide Tier 3 technical escalation support for complex network incidents, outages, and service degradation.

• Perform advanced network troubleshooting using device diagnostics, system logs, packet captures, network management platforms, and other diagnostic tools.

• Analyze and diagnose reported network problems, document root causes, recommend corrective actions, and implement permanent solutions.

• Perform routine network equipment maintenance, including approved software and firmware updates, configuration reviews, and operational health checks.

• Review and audit network configurations to ensure compliance with established operational, configuration, and infrastructure standards.

• Identify opportunities to optimize network performance, improve infrastructure reliability, increase network resiliency, and reduce operational disruptions.

• Maintain accurate network diagrams, topology maps, equipment inventories, circuit documentation, configuration records, and technical procedures.

• Create, maintain, and update network documentation, operational runbooks, troubleshooting procedures, and standard operating procedures.

• Develop network architecture diagrams and implementation plans using Microsoft Visio or comparable documentation tools.

• Support network equipment installation, replacement, rack-and-stack activities, cabling, and connectivity validation at branch locations and data centers.

• Coordinate with telecommunications carriers, third-party service providers, and equipment vendors to troubleshoot circuit problems, resolve technical issues, and facilitate service restoration.

• Work closely with other Information Technology teams to support infrastructure projects, system implementations, and operational requirements.

• Provide technical guidance and assistance to other network engineers and Information Technology support personnel as needed.

• Participate in infrastructure planning, equipment upgrades, network expansions, and improvement initiatives.

• Perform post-implementation validation and testing to confirm network functionality, connectivity, stability, and performance.

• Support project implementations and coordinate operational handoffs to appropriate Information Technology teams.

• Participate in the scheduled after-hours on-call rotation to provide support for network incidents and critical infrastructure issues.

• Review scheduled operational tasks, network monitoring alerts, and maintenance activities to ensure their timely completion.

• Maintain an understanding of PFFCU’s business operations and collaborate effectively with internal departments to meet organizational requirements.

• Provide recommendations for improving network architecture, operational efficiency, infrastructure resiliency, and long-term technology planning.

• Ensure timely completion of assigned daily activities, short-term initiatives, and long-term infrastructure projects in accordance with organizational priorities and the Business Plan.

• Communicate project status, infrastructure concerns, service disruptions, and escalated incidents to the Network Services Manager and appropriate Information Technology management.

• Perform other duties as assigned by the Network Services Manager and Senior Management.

QUALIFICATIONS

• 7+ years of hands-on experience supporting enterprise Cisco networking infrastructure.

• Advanced knowledge of configuring, administering, maintaining, and troubleshooting Cisco ISR Routers, Cisco Catalyst Switches, and Cisco Nexus Switches.

• Strong understanding of enterprise LAN/WAN architecture, TCP/IP networking, Layer 2 and Layer 3 technologies, and network infrastructure design.

• Advanced understanding of routing protocols and networking technologies, including BGP, MP-BGP, OSPF, MPLS, VLANs, VXLAN, and Ethernet switching.

• Experience supporting MPLS and SD-WAN environments, including WAN routing, transport connectivity, failover, and branch network operations.

• Strong knowledge of Cisco IOS, IOS XE, and NX-OS operating environments.

• Experience with network infrastructure technologies such as VLANs, trunking, Spanning Tree Protocol, EtherChannel, HSRP, VRRP, and Quality of Service (QoS).

• Experience with network troubleshooting, routing analysis, interface diagnostics, packet captures, and performance monitoring.

• Strong understanding of Windows and Linux operating systems.

• Proficiency with network-related tools and applications, including SSH, SNMP, SMTP, NetFlow, Cisco DNA Center/Catalyst Center.

• Experience with enterprise network monitoring and management platforms used to track infrastructure availability, network utilization, performance, and operational health.

• Strong understanding of network troubleshooting methodologies, root cause analysis, and incident resolution.

• Experience with network equipment lifecycle management, firmware upgrades, hardware replacement, and infrastructure maintenance.

• Experience developing technical documentation, network diagrams, operating procedures, and troubleshooting runbooks.

• Strong project management and organizational skills, including the ability to manage multiple concurrent projects with multi-month implementation timelines.

• Demonstrated ability to learn, implement, and support emerging networking technologies, network management platforms, load balancers, and infrastructure monitoring tools.

• Ability to independently diagnose complex technical issues and develop effective solutions.

• Strong communication skills with the ability to convey technical information clearly to Information Technology personnel, vendors, management, and business stakeholders.

• Ability to work effectively both independently and as a member of a technical engineering team.

• Ability to prioritize competing operational requirements, project responsibilities, and incident escalations.

• Willingness to participate in an after-hours on-call rotation and support scheduled maintenance activities.

SKILLS/KNOWLEDGE/ABILITIES REQUIRED

• Strong knowledge of enterprise routing, switching, TCP/IP communications, and network infrastructure operations.

• Advanced hands-on troubleshooting skills involving Cisco routers, switches, WAN connectivity, and network performance.

• Ability to analyze complex network topologies, routing tables, interface statistics, and device logs to identify and resolve technical issues.

• Ability to manage multiple projects and operational responsibilities simultaneously while meeting established deadlines.

• Strong analytical and problem-solving skills, including the ability to think logically and visualize complex technical concepts.

• Experience working with telecommunications providers, third-party service providers, and equipment vendors.

• Ability to clearly communicate technical information to individuals at all levels of the organization.

• Ability to develop and maintain accurate technical documentation, diagrams, and operational procedures.

• Strong organizational skills and the ability to prioritize tasks based on business requirements and operational impact.

• Ability to independently research, evaluate, and troubleshoot new networking technologies.

• Ability to participate in an after-hours on-call rotation and respond to critical network incidents.

• Ability to work varying hours, including occasional evenings and weekends, to support maintenance activities, projects, and service restoration.

• Ability to travel to branch locations and other PFFCU facilities as needed for infrastructure maintenance and technology deployments.

• Ability to lift up to 50 pounds and install or relocate network equipment, including rack-mounted devices.

• Core business hours are Monday through Friday, 8:00 AM to 4:00 PM, with additional hours as operational requirements dictate.

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