Sales and Operations Business Analyst - ONSITE SLC - Local Candidates Only

Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service—safely and sustainably. To achieve this mission, we recruit great people to join our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services, and more.

As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence, and continuity make this an outstanding working environment. Our continued success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.

Summary

The Sales and Operations Business Analyst is a member of the Digital team who helps Sales and Operations execute approved business initiatives. This ONSITE role provides hands-on discovery, analysis, process documentation, requirements development, reporting, testing, and implementation support. Working alongside business leaders and subject-matter experts, the analyst turns identified needs into practical, supportable outcomes while ensuring solutions align with enterprise architecture, data, security, and support standards. Candidates for this position may be required to pass pre-employment and periodic screenings, including background checks, drug and alcohol tests, or other necessary assessments.

Some of the work you will do:

• Business partnership: Serve as a day-to-day Digital resource for assigned Sales and Operations initiatives, learning the objectives, current processes, pain points, stakeholders, constraints, and expected outcomes.

• Initiative support: Help sponsors define scope, requirements, deliverables, decisions, dependencies, risks, and measurable results while keeping Digital leadership informed of priorities and capacity constraints.

• Discovery and process analysis: Facilitate interviews and working sessions; document current- and future-state processes, roles, handoffs, controls, exceptions, and information needs.

• Requirements: Translate business needs into functional requirements, user stories, acceptance criteria, reporting needs, process changes, and implementation tasks; validate them with the accountable business owner.

• Analytics and reporting: Create analysis, reports, dashboards, KPI visibility, and decision support within approved Digital and data standards.

• Data quality: Investigate reporting discrepancies, define business rules and source data with subject-matter experts, and coordinate corrections with process, system, and data owners.

• Solution delivery: Evaluate and support approved process, reporting, automation, AI, low-code, and application solutions in partnership with the appropriate Digital specialists.

• Testing and implementation: Develop test scenarios, coordinate user acceptance testing, document results, support training and rollout, and help resolve implementation issues.

• Adoption and outcomes: Monitor utilization, gather feedback, measure results, and support post-implementation reviews and continuous improvement.

• Governance: Escalate risks, tradeoffs, scope concerns, and cross-functional dependencies while respecting established architecture, cybersecurity, data, and change-control standards.

Here are the skills that you need:

• Bachelor’s degree in business, information systems, analytics, finance, engineering, or a related field, or equivalent relevant experience.

• Three to seven years of experience in business analysis, systems analysis, process improvement, analytics, digital delivery, or a related role.

• Experience gathering requirements, mapping processes, analyzing data, documenting decisions, and supporting implementation with business users.

• Advanced Excel skills and experience with business intelligence, workflow, CRM, ERP, or comparable business platforms.

• Ability to work effectively with business leaders and subject-matter experts while keeping business ownership and support responsibilities clear.

• Strong analytical thinking, facilitation, organization, judgment, and follow-through.

• Strong written and verbal communication skills, including the ability to explain business and technical topics to varied audiences.

• Ability to manage multiple priorities and deliver assigned work within established governance and support standards.

• Ability to complete limited travel based on business needs.

Here are the skills and qualifications that will set you apart:

• Experience with Microsoft Dynamics CRM, Power BI, Microsoft Business Central, Power Platform, or comparable platforms.

• Experience supporting Sales, commercial operations, manufacturing operations, supply chain, or project-based delivery processes.

• Experience in engineer-to-order manufacturing, industrial equipment, EPC, water treatment, or another complex business-to-business environment.

• Experience with user acceptance testing, change readiness, training support, adoption measurement, and post-implementation review.

• Formal training or certification in business analysis, project management, process improvement, data analytics, or change management.

Physical Requirements:

• Ability to perform computer-based work for extended periods.

• Frequently required to communicate, hear, and maintain visual focus.

• Regularly required to move throughout the facility.

• Some lifting may be involved, up to 30 pounds.

Benefits and perks we offer:

• Competitive salary and performance-based annual bonuses.

• Dollar-for-dollar 401(k) match up to 6%.

• Flexible work hours and hybrid schedules with remote-work options.

• Comprehensive health and wellness benefits, including access to onsite and virtual medical care.

• Company HSA contribution, paid parental leave, and Employee Assistance Program.

• Company-paid life insurance, accidental death and dismemberment insurance, and long-term disability coverage.

• Paid time off and paid holidays.

• Tuition reimbursement.

• Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more.

WesTech considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.