Project Manager-Operational Excellence

Project Manager-Operational Excellence

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Operational Excellence team in the role of Project Manager-Operational Excellence.

Description

The Project Manager-Operational Excellence supports initiatives that advance quality, efficiency, and patient-centered care across the health system. Partners with clinical and operational leaders to plan, execute, and sustain improvement projects that strengthen organizational performance. Applies structured project management and change leadership to deliver measurable, lasting results. Develops project charters, timelines, communication plans, and performance metrics aligned with system priorities. Facilitates cross-functional workgroups, ensuring timely progress, risk mitigation, and alignment with operational goals. Monitors project milestones and prepares status updates for leadership, steering committees, and stakeholders. Has awareness of Lean, Six Sigma, and continuous improvement tools to analyze workflows, identify root causes, and design optimized processes. Develops change management plans that support adoption, readiness, and long-term sustainability. Creates training materials, communication assets, and stakeholder updates that support project success. Collaborates with analytics teams to define KPIs, dashboards, and reporting structures.

Key Relationships

Reports to: Director-Operational Excellence

Direct Reports: None

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree in healthcare administration, business, engineering, or a related field is required.
• Requires 3-5 years of relevant experience.
• Requires experience in project management, performance improvement, or healthcare operations.
• Requires a demonstrated ability to lead cross-functional teams and manage multiple priorities.
• Requires proficiency with project management tools and data visualization platforms.
• Requires the ability to lead at least 3 projects simultaneously.
• Lean Six Sigma Green Belt or equivalent improvement certification is preferred.
• Experience in hospital operations, ambulatory care, or health system performance improvement is preferred.
• PMP, CAPM, or similar project management certification is preferred.
• Familiarity with regulatory standards, quality frameworks, and patient safety principles is preferred.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.