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Al Marwan Group

Product Support Engineer

Al Marwan Group Sharjah, Sharjah Emirate, United Arab Emirates

Construction · 1,001-5,000 employees

4 h ago
support-engineer Mid (2-5 yrs) Full-time United Arab Emirates
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About the role

The Product Support Engineer will provide technical support for heavy equipment, troubleshoot complex mechanical and electrical issues, and investigate field failures. They will act as a liaison between R&D, customers, and service teams while managing warranty claims and technical documentation.

What they look for

Technical Support Troubleshooting Heavy Equipment Maintenance Engine Diagnostics Transmission Systems Electrical Systems Electronic Systems Field Service Warranty Management Technical Communication Problem Solving Customer Service Data Analysis Preventive Maintenance Mechanical Engineering Automotive Engineering

Requirements

Candidates must hold a Bachelor's degree in Mechanical, Automotive, or Electrical Engineering. A minimum of 4-5 years of relevant experience in product support or heavy equipment dealerships is required.

Full description

Who we are

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.

Job Summary

The Product Support Engineer will provide technical support for trucks and heavy equipment, investigate field failures, troubleshoot technical issues, and coordinate with customers and internal teams to ensure effective resolution of product-related concerns

Key Responsibilities

  • Act as a technical liaison between the R&D department, customers, and field service teams to investigate and resolve field failures.
  • Troubleshoot technical issues involving engines, transmissions, controllers, and related systems.
  • Apply knowledge of electrical and electronic systems to diagnose equipment faults.
  • Provide technical guidance and support to service technicians.
  • Investigate recurring breakdowns and recommend appropriate corrective actions.
  • Respond to customer technical queries and coordinate the resolution of product-related concerns.
  • Prepare and monitor daily work plans for technical support activities.
  • Assess service-related breakdowns and coordinate appropriate technical interventions.
  • Manage and follow up on warranty claims, ensuring timely submission and resolution.
  • Maintain technical records and provide feedback to relevant teams to improve product reliability and customer satisfaction.

Required Skills & Qualifications

  • B.E./B. Tech in Mechanical, Automotive, Electrical Engineering, or a related technical discipline.
  • 4–5 years of relevant experience in product support, technical service, or after-sales support.
  • Experience working with a truck or heavy equipment dealership will be an advantage.
  • Strong troubleshooting skills and knowledge of engines, transmissions, controllers, and electrical/electronic systems.
  • Good customer service, technical communication, and problem-solving skills.
  • Ability to coordinate with service technicians, customers, and internal technical teams

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