Data Center Engineer – 24/7 Operations

ByteBridge Johor Bahru, Johor, Malaysia

IT Services and IT Consulting · 51-200 employees

Yesterday

Mid (2-5 yrs) Full-time Malaysia

Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

Provide 24/7 on-site break/fix support for data center IT infrastructure, including hardware diagnostics and equipment installation. Coordinate with vendors and maintain accurate incident records while ensuring compliance with safety and operational procedures.

What they look for

Data center operations Hardware troubleshooting Server maintenance Storage hardware Network equipment Structured cabling Fiber optics TCP/IP Incident management Ticketing systems Hardware diagnostics Preventive maintenance SLA management Rack and stack Technical documentation

Requirements

Requires a Diploma or Degree in IT or a related field with 2-4 years of experience in data center operations or hardware support. Candidates must be proficient in troubleshooting enterprise hardware and willing to work 24/7 rotating shifts.

Full description

Company: ByteBridge Technology

Location: Kulai, Johor, Malaysia

Employment Type: Full-Time Work Arrangement: On-site | 24/7 Rotating Shifts

Job Responsibilities

Provide 24/7 on-site break/fix support for data center IT infrastructure.

Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.

Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.

Perform rack and stack, equipment installation, structured cabling, and connectivity testing.

Respond to incidents and service requests within agreed Service Level Agreements (SLAs).

Provide remote hands and smart hands support to customers and remote engineering teams.

Conduct hardware diagnostics, equipment health checks, and preventive maintenance.

Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.

Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.

Ensure compliance with data center safety, security, and operational procedures.

Job Requirements

Diploma or Degree in IT, Computer Engineering, Networking, or a related discipline.

Minimum 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.

Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.

Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.

Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.

Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.

Ability to troubleshoot independently and follow technical procedures.

Good communication, problem-solving, and documentation skills.

Willing to work 24/7 rotating shifts, including nights, weekends, and public holidays.

Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.