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CSB Bank

Project Manager - Branch Operations| Mumbai

CSB Bank Mumbai, Maharashtra, India

Banking · 5,001-10,000 employees

Yesterday
project-manager Principal (10+ yrs) Full-time India
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About the role

The Project Manager will lead and coordinate branch-related projects, operational initiatives, and system enhancements to ensure seamless execution. They are also responsible for managing audit support, regulatory compliance, and governance standards across various internal and external teams.

What they look for

Project Management Branch Operations Operational Initiatives Governance Audit Support Regulatory Compliance Change Management Risk Management Stakeholder Management Process Improvement Production Deployment Vendor Management System Enhancements Strategic Planning Issue Resolution Management Reporting

Requirements

Candidates must have 12 to 16 years of relevant experience in branch operations or project management. A bachelor's degree in IT, Computer Science, or a related field is required.

Full description

To manage branch-related projects, operational initiatives, production movements, governance activities, and audit support functions. The role will act as a key coordinator between Branch Operations, Business, Technology, Risk, Compliance, Audit, and Vendor teams to ensure seamless execution of initiatives while maintaining operational stability, regulatory compliance, and governance standards.

Responsibilities

  • Branch Projects & Transformation
  • Lead and coordinate branch-related projects, system enhancements, and strategic initiatives.
  • Ensure successful delivery of projects within agreed timelines, scope, and quality standards.
  • Track project milestones, risks, dependencies, and implementation status.
  • Coordinate with business and technology teams for project planning and execution.
  • Branch Operations Management
  • Support branch operations through process improvements and operational effectiveness initiatives.
  • Act as the central point of coordination between branches, operations teams, and technology teams.
  • Ensure smooth business operations during system changes, upgrades, and releases.
  • Facilitate issue resolution and escalation management for branch-related operational matters.
  • Production Movement & Change Management
  • Govern branch-related production deployments, releases, and implementation activities.
  • Review and coordinate change requests, implementation plans, and rollback strategies.
  • Ensure compliance with change management and release governance processes.
  • Monitor post-production performance and drive closure of implementation issues.
  • Audit & Compliance Management
  • Coordinate Internal Audit, IS Audit, Regulatory Audit, External Audit, and Compliance reviews related to branch operations and systems.
  • Provide audit evidence, data, documentation, and management responses within defined timelines.
  • Track audit observations, compliance gaps, and corrective action plans through closure.
  • Support regulatory inspections and compliance assessments.
  • Ensure adherence to organizational policies, security standards, and governance frameworks.
  • Governance & Risk Management
  • Monitor operational, technology, and audit-related risks impacting branch operations.
  • Maintain governance trackers, action logs, compliance dashboards, and risk registers.
  • Ensure timely closure of governance and audit-related action items.
  • Support strategic reviews and management reporting.
  • Stakeholder Management
  • Coordinate with Branch Operations, Core Banking Teams, Technology, PMO, Risk, Compliance, Audit, and Vendors.
  • Conduct regular governance meetings and status reviews.
  • Escalate critical operational, project, compliance, and audit concerns to management.
  • Drive cross-functional collaboration for issue resolution and project execution.

Qualifications

Experience: 12 to 16 years

Qualifications: BE -IT,CS/B.tech IT/BCA/B.Sc - CS/M.Sc IT / MCA

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