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KSB Company

Sales Engineer

KSB Company Durban, KwaZulu-Natal, South Africa

Machinery Manufacturing · 201-500 employees

Oct 13 Closes in 2d
solutions-engineer Mid (2-5 yrs) Full-time South Africa
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About the role

The Sales Engineer is responsible for managing customer relationships, preparing quotations, and converting inquiries into orders while providing technical support. They must also attend client and project meetings, track order progress, and ensure compliance with company policies and safety regulations.

What they look for

Sales Technical drawings Product data sheets CRM Client liaison Quotation preparation Business development Technical support Order tracking Project management Communication Problem solving Health and safety compliance

Requirements

The candidate must be able to read and interpret technical drawings and product data sheets to provide accurate information to clients. Strong communication and administrative skills are required to manage CRM systems and coordinate effectively with consultants and project houses.

Full description

Brief Description of the Position:

  • Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of KSB Pumps & Valves through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations
  • Record, Analyse, Report and administer according to systems and requirements (CRM)
  • Attend regular client visits, necessary to perform duties and aid business development
  • Read and understand technical drawings and product data sheets
  • Handle all aspects relating to Sales, comprising obtaining enquiries/ Tenders, putting together quotations and converting to orders when orders are received
  • Establish and maintain customer relationships and support
  • Contact with clients on products and updates
  • Support and training on pumps and valves as and when required
  • Solve problems; Provide support with queries and technical information as and when required
  • Liaise with Consultants, Project Houses and end users
  • Obtain prices from suppliers for quoting purposes
  • Track and expedite orders through the system
  • Provide customer updates on the progress of orders – when requested
  • Arrange kick-off meetings with KSB staff
  • Attend project meetings; Collect and Deliver all documentation
  • Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding KSB Pumps and Valves (Pty) Ltd Health and Safety Policy
  • Carry out all other reasonable tasks that may be delegated from time to time
  • Assist fellow employees with daily functions as and when required

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