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Service Delivery Manager

Lenovo Sydney, New South Wales, Australia

IT Services and IT Consulting · 10,001+ employees

Oct 06
project-manager Senior (5-10 yrs) Full-time Australia
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About the role

The Service Delivery Manager is responsible for managing maintenance service business profit and loss while driving cost-saving initiatives. They also oversee service partner performance and ensure high levels of customer satisfaction through effective relationship management.

What they look for

Customer Satisfaction Management Relationship Management Service Partner Management Cost Management Service Delivery Business Management Process Improvement Profit And Loss Management Strategic Planning Stakeholder Management Performance Analysis Service Quality Improvement

Requirements

The role requires experience in managing service partners and maintenance service delivery within a technology environment. Candidates must possess strong analytical skills to identify customer concerns and develop effective improvement plans.

Full description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Customer Satisfaction Management:

  • Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
  • Build and maintain customer relationship
  • Provide support to resolve customer issues
  • Work with sales, pre-sales and product support team to address customer concern on product issue

Services Partner Management:

  • Manages service partners to deliver maintenance services to Lenovo customer
  • Manage service partner's costs and drive service delivery performance
  • Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving

Business and Process Management

  • Responsible for ANZ maintenance service business profit and lose
  • Identifies any cost saving opportunities and drives cost saving initiatives
  • Streamline and provide recommendation to improve the maintenance service process

Additional Locations:

* Australia - New South Wales - North Sydney

General Information

Req #

WD00104710

Career area:

Services

Country/Region:

Australia

State:

New South Wales

City:

North Sydney

Date:

Thursday, September 17, 2026

Working time:

Full-time

Additional Locations:

* Australia - New South Wales - North Sydney

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