Application Support Engineer

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

We are looking for a Application Support Engineer to join an international team responsible for ensuring the stability, monitoring, and continuous improvement of critical production environments. This role is ideal for a proactive and autonomous professional with strong analytical skills and proven experience in application operations, infrastructure management, and production support.

Key Responsibilities:

• Ensure the day-to-day operation, monitoring, and availability of critical applications and production platforms.
• Manage and oversee batch processing workflows using Control-M.
• Investigate, troubleshoot, and resolve production incidents while ensuring SLA compliance.
• Monitor and support secure file transfer activities using CFT / Connect:Direct (Connect Express).
• Participate in Disaster Recovery activities, maintenance operations, and planned interventions.
• Collaborate with development, support, and infrastructure teams to drive operational excellence and continuous improvement.
• Maintain operational documentation, CMDB records, and technical procedures.
• Promote and support best practices in automation, observability, security, and DevOps.

Qualifications

• 2 to 5 years of experience in application support, operational support, or similar roles.
• Solid experience working with Linux and Windows environments, including system administration, command-line operations, and scripting.
• Hands-on experience with Control-M for workload automation and process scheduling.
• Experience with CFT / Connect Express or other secure managed file transfer solutions.
• Knowledge of application servers such as Apache Tomcat and Apache HTTP Server.
• Experience working in public cloud environments (AWS and/or GCP).
• Familiarity with Kubernetes, ArgoCD, and observability platforms such as Dynatrace is highly valued.
• Experience with automation and infrastructure scripting tools such as Terraform, Ansible, and Bash.
• Knowledge of ITSM platforms, preferably ServiceNow.
• Understanding of ITIL best practices and Agile ways of working.
• Professional proficiency in English (B1 minimum) and basic knowledge of French (A1).

Personal Skills:

• Strong sense of ownership, accountability, and attention to detail.
• Proactive mindset with the ability to work independently and drive solutions.
• Strong communication and stakeholder management skills.
• Ability to collaborate effectively within multicultural and cross-functional teams.
• Excellent problem-solving capabilities in complex and business-critical environments.
• Capacity to remain focused and make sound decisions under pressure.

Additional Information

• Workplace type: Hybrid (50% onsite, 50% remote).
• Location: Parque das Nações, Lisboa.