Health Services Business Intelligence (BI) Analyst

Overview

This position can be filled in Dallas, Fort Worth, Austin or Houston.

The Health Services Business Intelligence (BI) Analyst is responsible for transforming operational data into actionable plans to improve patient care, operational efficiency, financial performance and strategic decision-making within the organization. Partners with Operations, Clinical, Marketing and Finance teams to translate data into actionable recommendations. Creates tools and visuals to explain data clearly and simply. Supports the organization’s strategic plan and workplace initiatives. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.

Responsibilities

• Collects, analyzes, validates, and interprets clinical, operational, financial, and population health data from multiple data sources.
• Develops and maintains dashboards, scorecards, reports, and key performance indicator (KPI) tracking tools to support organizational goals and strategic initiatives.
• Monitors and analyzes trends related to patient care, service utilization, quality outcomes, operational efficiency, productivity, and financial performance.
• Presents findings to support business performance and growth.
• Partners with operational, clinical, finance and compliance teams to identify business needs and develop data-driven solutions.
• Collaborates with clinical applications, operations and finance teams to improve data collection, integration, reporting capabilities, and data governance practices.
• Maintains knowledge of the Electronic Health Record (EHR) system, Revenue Cycle Management (RCM) software, and other software as needed, to support data analyses.
• Queries and analyzes data to support health services-related grant requests, development and marketing needs.
• Responsible for ensuring compliance with reporting requirements as required by Planned Parenthood Federation of America (PPFA), grant funders, and other local, state and federal entities.
• Creates clear, visually compelling dashboards, presentations, and reports that communicate key insights.
• Designs and produces recurring and ad hoc reports for leadership, regulatory requirements, operational reviews, and organizational planning.
• Conducts workflow, process, and performance analyses to identify opportunities for increased efficiency, cost savings, quality improvement, and enhanced patient outcomes.
• Assists leadership in developing measurable goals and performance metrics based on evidence-based practices and industry benchmarks and aligned with organizational priorities.
• Supports strategic planning by providing data analysis, forecasting, benchmarking, and trend modeling.
• Ensures data integrity, consistency, accuracy, and reliability through data validation and quality assurance processes.
• Stays current on healthcare industry trends, best practices and business intelligence technologies.
• Fosters a culture of accountability, collaboration, innovation, learning, and continuous improvement.
• Promote strong cross-functional partnerships and collaboration across departments and organizational levels.
• Has unrestricted access to client protected health information (PHI) on paper and electronic forms for purposes of data analysis. The use of a client’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual client. Disclosure of any client information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid authorization. Must adhere to minimum necessary rule.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications

• Master’s degree + some relevant exempt experience or Bachelor’s degree + 2 years of relevant exempt experience or Associate’s degree + 4 years of relevant exempt experience or High School diploma or equivalent + 6 years of relevant exempt experience. Relevant exempt experience: Business Intelligence Analyst or Engineer (primarily performing data collection, data analysis, translating complex medical, financial, and operational data into clear visual reports and dashboards), Business Analyst (primarily developing business processes, workflow optimization), Operations Analyst (primarily analyzing operational performance data, tracks KPI’s, efficiency reports), Financial Analyst (primarily translating financial metrics, builds recurring reports and informs corporate decision-making using structured spreadsheets and dashboards), or related. Healthcare industry experience preferred.
• Must have demonstrated experience with Structured Query Language (SQL), EHR (Electronic Health Record) systems (NextGen preferred), and experience in any of the following: Microsoft Business Analytics platform Power BI, Tableau Business Analytics platform, or other comparable analytics platform.
• Education required: Healthcare Administration, Business Administration, Public Health, Health Informatics, Data Analytics, Computer Science, Information Systems, Engineering, Mathematics, Finance, Statistics, or related.
• Certified Business Analysis Professional (CBAP) certification through the International Institute of Business Analysis (IIBA) preferred

Agency Standards

Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.

Other

PPGT is an equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug-free and tobacco-free workplace.

Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster: Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.

Required Knowledge, Skills, and Abilities

• Must be able to work the organization’s hours of operation.
• Must be able to travel as required.
• Demonstrated ability to analyze large, complex datasets using advanced analytical techniques to identify trends, opportunities, and insights that drive business outcomes and influence decision-making.
• Strong communication, presentation, and interpersonal skills, with the ability to effectively convey technical information to diverse audiences in a clear and concise manner.
• Excellent critical thinking, problem-solving, judgment, and decision-making skills.
• Ability to manage multiple priorities, handle complex and detailed work, respond to customer needs, and perform under pressure.
• Be discreet and safeguard confidential information.
• Possess integrity and compliance – can be relied upon to act ethically.
• Technology Awareness: Remains aware of the fast-paced changes in the technology industry and possesses the vision to effectively react and apply to the organization’s technical landscape, where appropriate. Implements technology solutions which strategically support the business with a focus on data stewardship, data integrity, and efficient utilization of organization’s available information resources.  
• Industry Awareness: Remains aware of PPFA accreditation standards and of the reproductive health environment’s regulatory compliance requirements. Understands how accreditation standards, regulatory agencies, funding, the external marketplace and competitive environment drives change within the organization.
• Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or health centers) within the organization.
• Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress, meets deadlines.
• Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
• Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
• Process Improvement: Understands core work processes; identifies process opportunities and issues; seeks information to understand the gap between current and desired performance; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and the organization.
• Exemplify the organization’s In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Essential Physical Requirements/Working Conditions

Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Office / sedentary environment.