Business Analyst

Help teams deliver work that matters, with clarity and confidence. In this role, you will bring structure to fast-moving priorities, translate inputs into clear communications, and keep stakeholders aligned. You will help drive operational discipline through documentation, testing coordination, and readiness activities

Job responsibilities

• Manage multiple workstreams by planning activities, tracking timelines, and driving initiatives through to completion
• Support audit and readiness activities by initiating control and compliance documentation requests (TBD system/tool name), coordinating testing, and tracking action plan milestones through completion
• Partner with operations leadership to draft internal communications, secure required approvals, and distribute messaging as needed
• Coordinate and compile monthly business review materials by gathering data, consolidating inputs, and ensuring materials are ready for distribution and presentation
• Coordinate and schedule meetings for monthly business reviews, town halls, and employee engagement sessions, including planning meetings as needed
• Maintain procedures and customer communications (email, letters, text messages, etc.) to ensure they are current, updated with tracked changes as needed, certified by due dates, and tested as applicable

Required qualifications, capabilities and skills

• Proven ability to manage multiple concurrent deliverables, prioritize effectively, and execute accurately in a deadline-driven environment
• Strong stakeholder management skills and professional presence when supporting senior leaders and representing a communications function
• High discretion and sound judgment when handling internal communications content and leader communications
• Strong written communication skills, including the ability to draft clear, audience-appropriate messages and summarize information concisely

Preferred qualifications, capabilities and skills

• Relevant experience in business analysis, business management, communications, or program coordination

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.