Application Support Engineer
Accenture Santiago, Santiago Metropolitan Region, Chile
Business Consulting and Services · 10,001+ employees
About the role
The role involves ensuring production system availability and driving efficient incident and outage resolution. You will also establish disaster recovery procedures and maintain data retention practices in accordance with organizational policies.
What they look for
Requirements
Candidates must have expert proficiency in application remediation and advanced IT troubleshooting skills. A bachelor's degree in a relevant field and at least one year of experience are required.
Full description
THE WORK: Discover the opportunity to make a meaningful impact through your expertise. You will perform independently and become a subject matter expert while actively participating and contributing in team discussions. Your contributions will help provide effective solutions to work-related challenges. This role embraces the essence of Application Remediation, inviting you to grow and thrive in a supportive and dynamic environment. Join us and be part of a journey where your skills will truly shine and your efforts will be valued.
Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.
HERE'S WHAT YOU WILL NEED:
Expert proficiency in Application Remediation. Advanced proficiency in IT Troubleshooting. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced Engineering Support Intermediate Problem Solving Intermediate Analytical Thinking Beginner Process Improvement Beginner Communication Skills
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Declaración de igualdad de oportunidades en el empleo
Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.
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