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EDMI

Customer Solutions Engineer

EDMI Hook, Wales, United Kingdom

Appliances, Electrical, and Electronics Manufacturing · 501-1,000 employees

Oct 22
solutions-engineer Junior (0-2 yrs) Full-time United Kingdom
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About the role

Support customers integrating and deploying smart metering solutions by investigating technical issues, analyzing data and logs, and helping resolve root causes. Build customer and internal relationships, deliver training and product enablement, and collaborate with engineering, product, quality, and sales teams to improve products and customer experience.

What they look for

Customer Support Smart Metering Solutions Technical Troubleshooting Data Analysis Log Analysis Root Cause Analysis Customer Relationship Management Customer Training Product Enablement Communication Analytical Thinking Attention To Detail Stakeholder Collaboration Problem Solving Organization Customer Focus

Requirements

The role is aimed at someone early in their career with an engineering, technology, or related degree. Candidates should be analytical, detail-oriented, proactive, organized, eager to learn, strong communicators, and able to balance technical problem-solving with a customer-focused approach; interest in energy or smart metering is helpful but not essential.

Benefits

Private Medical Insurance Employee Wellbeing Initiatives Company Pension Ongoing Professional Development Opportunities Flexible Start And Finish Times

Full description

At EDMI, we're looking for a Customer Solutions Analyst/Engineer to join our Customer Experience and Product team. This is an exciting opportunity for someone early in their career who wants to develop technical expertise, work directly with customers and play a key role in the UK's smart energy transition. You'll work with some of the UK's leading energy companies, helping customers integrate and deploy our smart metering solutions while gaining invaluable exposure to product management, engineering, customer success and commercial operations. The role is specifically designed to help develop future technical, customer and business leaders within EDMI.

  • Has an engineering, technology or related degree
  • Enjoys investigating problems and finding solutions
  • Is highly analytical with strong attention to detail
  • Has excellent communication skills and enjoys working with people
  • Is proactive, organised and eager to learn
  • Can balance technical thinking with a customer-focused approach
  • Has an interest in technology, energy or smart metering (helpful but not essential)
  • Supporting customers with the integration and deployment of smart metering solutions
  • Investigating technical issues and helping customers reach successful outcomes
  • Analysing data, logs and customer feedback to identify root causes and solutions
  • Building strong relationships with customer and internal stakeholders
  • Delivering customer training and product enablement activities
  • Working closely with engineering, product management, quality and sales teams
  • Contributing ideas that improve products, processes and customer experience
  • Hybrid working
  • Flexible start and finish times
  • Private medical insurance
  • Employee wellbeing initiatives
  • Company pension
  • Ongoing professional development opportunities
  • A chance to work on technology helping shape the future of energy

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