Retail Systems QA Analyst

Overview

Be part of the team that's shaping the future of retail technology at Alex Lee. As a Retail Systems QA Engineer, you'll help deliver innovative in-store solutions that power our supermarkets, fuel centers, and food service operations while ensuring a seamless experience for both customers and store hosts.

The Retail Systems QA Engineer plays a key role in ensuring the quality, reliability, and performance of in-store retail technology solutions. This position develops test plans and performs testing to ensure retail systems meet functional, security, compliance, and quality standards. Additionally, the Retail Systems QA Engineer documents test configurations, procedures, and results while collaborating with project teams to identify, troubleshoot, and reproduce defects in support of successful product releases.

This role supports the In-Store Retail Systems team through hands-on testing conducted in a dedicated retail lab. The environment includes a wide range of retail technologies across supermarket, fuel, and food service operations, including traditional cashier lanes, self-checkout systems (Toshiba SA and Toshiba ELERA), mobile POS solutions, fuel pump systems (Excentus), and restaurant/grocerant platforms (Oracle Symphony).

In addition to POS platforms, this position tests integrated retail applications and devices such as DSD workstations, sign and label software, Zebra handheld devices running SPA, MOM, EMA, and other operational systems. As both a Toshiba SA/ELERA customer and an in-house software developer, the team validates vendor-delivered software packages and internally developed applications, requiring thorough end-to-end testing across complex system integrations.

This position provides exposure to diverse retail technologies and enterprise systems while offering opportunities to develop new technical skills, broaden QA expertise, and pursue career growth within the Retail Systems team.

Responsibilities

• Design, develop, execute, and maintain comprehensive test plans, test cases, and test scenarios for retail applications, including production releases, enhancements, patches, integrations, and system upgrades

• Perform manual and exploratory testing to validate application functionality, usability, integration points, and interoperability across internal and external systems. Identify, document, prioritize, and track defects through resolution

• Analyze business requirements, functional specifications, technical documentation, and test results to identify gaps, risks, and discrepancies. Collaborate with project teams to recommend solutions and ensure quality outcomes

• Execute regression, integration, system, and user acceptance testing activities to ensure software releases meet business requirements, technical standards, security requirements, and production readiness criteria

• Partner with business stakeholders, developers, analysts, infrastructure teams, and vendors to investigate issues, communicate impacts, and drive timely resolution of quality-related concerns.

• Maintain strong understanding of retail operations which includes merchandising, procurement, inventory, ordering, finance, analytics, security, and compliance processes to effectively validate business solutions

• Develop and support the adoption of test automation strategies, identifying appropriate opportunities for automated regression, integration, and repeatable testing activities

• Maintain current knowledge of emerging QA practices, testing tools, automation frameworks, and industry trends while evaluating and recommending improvements to QA processes, tools, and methodologies that enhance testing efficiency, coverage, reliability, and overall software delivery quality

• Provide guidance and mentorship to team members on QA methodologies, testing standards, documentation practices, tools, environments, and quality assurance best practices

• Communicate complex technical issues clearly and effectively to technical teams, business stakeholders, and leadership audiences with varying levels of technical expertise

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred; equivalent professional experience in software quality assurance, retail technology, or systems support will be considered

• 3–5 years of experience in software quality assurance, manual testing, system testing, integration testing, or application support within an enterprise technology environment

• Experience developing and executing test plans, test cases, test scenarios, regression testing, and defect documentation

• Experience testing retail applications, point-of-sale (POS) systems, store technology solutions, or other customer-facing transactional systems preferred

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TECHNICAL SKILLS & KNOWLEDGE

• Experience in testing or supporting Toshiba Global Commerce Solutions POS hardware and software solutions preferred

• Working knowledge of retail POS platforms (Toshiba 4690/TCxSky OS preferred), mobile devices (iOS and Android), and other related store technologies

• Understanding of system integrations, data validation, and troubleshooting

• Proficiency with Microsoft Office applications, test documentation tools, defect tracking systems, and IT service management/ticketing platforms

• Experience in creating technical documentation, troubleshooting guides, user procedures, test artifacts, and knowledge base content

ADDITIONAL PREFERRED

• Experience with automated testing concepts and tools, including identifying opportunities for regression test automation

• Experience supporting production releases, application upgrades, and post-release validation

• Core Skills and Competencies

• Ability to support project activities, including occasional extended hours during installation, implementation, testing, or production deployment activities as needed

• Ability to manage multiple priorities simultaneously, adapt to changing business needs, and effectively shift focus between competing projects and assignments

• Strong analytical and problem-solving skills with the ability to troubleshoot issues, identify root causes, and recommend solutions

• Demonstrated willingness and ability to learn new technologies, tools, and industry practices while maintaining awareness of emerging trends

• Ability to collaborate effectively with cross-functional teams, including business stakeholders, developers, infrastructure teams, vendors, and other technical resources

• Basic understanding of Windows operating systems, system configuration, and application support concepts