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PerkinElmer

Customer Support Engineer

PerkinElmer Bangkok, Thailand

Biotechnology Research · 5,001-10,000 employees

8 h ago Closes today
support-engineer Senior (5-10 yrs) Full-time Thailand
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About the role

The Customer Support Engineer is responsible for the installation, commissioning, and maintenance of analytical instruments at customer sites. They also coordinate with customer care to manage inventory, prepare service reports, and provide training to junior staff.

What they look for

Machine Installation Preventative Maintenance Troubleshooting Repair Analytical Instruments Electrical Engineering Electronic Engineering Customer Service Inventory Management Technical Reporting Communication Skills Problem-solving Negotiation MS Office Training

Requirements

Candidates must hold a bachelor's degree in Electrical or Electronic Engineering and possess at least 5 years of experience in instrument repair and maintenance. Strong interpersonal skills, the ability to travel, and proficiency in MS Office are required.

Full description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer Location(s)

Bangkok

Job Description

·       Perform machine installation setup, training, and machine commissioning on new machine.

·       Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.

·       Responsible for scheduling and performing preventative maintenance.

·       Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.

·       Responsible to prepare and submit progress service & maintenance report.

·       Ensure all service is completed within standard procedure.

·       To support After Market team in delivering sales contract and consumable target.

·       To trained junior employees and provide support when necessary.

To perform other ad-hoc duties assigned from time to time.

Academic Qualifications:

  • Candidate must possess at least a bachelor’s degree in engineering (Electrical/Electronic) or equivalent.

Work Experience & Requirement:

  • At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.
  • Good interpersonal & communication skills.
  • Have own transport and willing to travel domestic and overseas.
  • Self-motivated, pro-active, analytical mind set and good problem-solving skill.
  • Able to negotiate and commitment in meeting customer requirement schedules.
  • Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.

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