Project Manager II

Location: Remote

Department: Sales

Reports to: Implementation Management & Project Manager

Direct Reports: None

Type: Full-Time

Status: Exempt

Schedule: 8am – 5pm, M-F, with occasional evenings and weekends required to support customer go-lives. Travel: 30–50%

Compensation: $88,000 - $97,000 + Annual Performance Bonus

About the Role

We're looking for a Project Manager II to independently lead customer implementations from kickoff through go-live. You'll own successful product installations and customer onboarding — managing timelines, expectations, and cross-functional resources with solid judgment. This role involves extensive, hands-on customer interaction, often in live hospital environments, and requires someone who can clearly communicate, document thoroughly, and guide customers confidently through the full implementation lifecycle.

What You'll Do

Implementation & Delivery

• Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability

• Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues

• Integrate products and services with customer systems and processes

• Ensure timely completion of internal and project documentation

Customer Relationship & Communication

• Build customer rapport and manage expectations through confident, consistent communication

• Facilitate conference calls and customer meetings throughout the implementation lifecycle

• Serve as a trusted customer support resource when needed

Technical & Project Guidance

• Guide site assessments and requirements gathering, applying implementation best practices

• Coordinate client and internal resources, assigning and tracking project tasks

• Partner with Engineering, Service, and Product teams to ensure smooth handoffs

Training & Product Expertise

• Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials

• Lead consultation on new and existing products for customers and internal teams

• Provide product information and support to the broader team as needed

Leadership & Mentorship

• Mentor team members on products, best practices, and customer education

• Model best-in-class communication and implementation execution for less experienced PMs

What You Bring

• Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience)

• 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare

• Demonstrated ability to independently manage a full implementation lifecycle

• Strong project management skills — planning, timelines, and risk mitigation

• Excellent communication and facilitation skills with customers and internal teams

• Comfortable working in hospital environments and adapting to on-site conditions

• Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus

• Experience using AI tools to optimize workflows and support project delivery

• Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com)

• PMP required; CSM a nice to have