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The Focusrite Group

IT Support Engineer - Fixed Term Contract

The Focusrite Group High Wycombe, England, United Kingdom · £25K–£35K/yr

Musicians · 501-1,000 employees

6 h ago
support-engineer Mid (2-5 yrs) Contractor United Kingdom
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About the role

The IT Support Engineer will respond to support tickets and manage internal improvement projects to enhance user experience. They will also facilitate process automation and ensure the security and availability of the IT environment.

What they look for

Microsoft Office 365 Administration MDM Platforms Apple Business Manager Intune Jamf MacOS Windows Hardware troubleshooting Software troubleshooting Azure Entra ID SharePoint Administration Jira Confluence PowerShell Networking fundamentals

Requirements

Candidates must have professional experience in IT support, including Microsoft Office 365 administration and MDM platforms. Proficiency in troubleshooting MacOS and Windows hardware and software is essential for this role.

Benefits

Company pension Life insurance Private healthcare Employee purchase scheme Company music events Free lunch

Full description

IT Support Engineer - Fixed Term Contract

Term: Full-time, 12 month contract

Location: High Wycombe

Salary: £25000-£35000 pa + benefits

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business. 

Essential experience :

  • Professional experience with Microsoft Office 365 Administration
  • MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
  • Experience of MacOS/Windows - hardware & software troubleshooting
  • Professional Experience working in another IT Support role 

Experience beneficial to the role: 

  • Azure / Entra ID cloud services – modern workplace
  • SharePoint Administration
  • Jira / Confluence administration
  • PowerShell scripting
  • Printer Troubleshooting
  • Android and iOS device support
  • Secure email gateways
  • ITIL-based Service Management
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Configuring or Supporting Single Sign-On SSO
  • Professional use of CoPilot and AI tools
  • Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.

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