Sr. Financial Operations Analyst

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

Key Responsibilities

Financial Metrics & Reporting Support & deepen the analysis of core financial metrics including ARR, bookings, product performance, and retention. Bring efficiencies to core reporting and trending analysis via BI tooling, with an early focus on the accounting function. Bring data forward lens to how finance operates to ensure creation of sustainable processes that are AI compatible. Ensure consistent metric definitions and data integrity across financial reporting and executive dashboards. Enhance costing analysis across direct, semi-fixed, and variable cloud cost categories, accounting for the unique drivers and complexity of a multi-product portfolio.

Executive Reporting & BI Management Design, build, and maintain financial dashboards and reports within the company’s primary Business Intelligence (BI) platform (PowerBI). Ensure dashboards are reliable, up-to-date, and clearly communicate performance insights for Finance leadership and executive stakeholders. Serve as a BI and data competency resource across the Finance organization, helping Accounting and FP&A colleagues build confidence and self-sufficiency in data tools over time.

Embed with the FP&A team during monthly close Assist the monthly financial review by performing variance analysis to bridge actual results against budgets. Dig into complex data movements to find the real business reasons behind the movement and explain these findings clearly to leadership. Act as a catalyst for operational excellence by identifying and resolving workflow inefficiencies. Leverage technical proficiency and AI tooling to automate manual consolidation and streamline forecasting models, designing scalable, lean processes that reduce cycle times and free up Finance bandwidth for strategic efforts.

Ad Hoc Financial Analysis Support Finance leadership with a steady stream of ad-hoc or custom analytics; incorporate backlog and future roadmap where it makes sense.

Data Maturity & Finance-Data Translation Partner with the Sr. Financial Data Analyst and upstream data stakeholders to define a target data-ready state for Finance. Translate FP&A requirements into actionable data definitions, structures, and process improvements that improve the reliability and usability of financial data over time. Serve as a finance-credible voice in conversations with IT, data engineering, and operational system owners about upstream data flows and integrity.

Finance Team Partnership & Enablement Act as a peer partner and sounding board to other Finance team members, collaborating on data architecture decisions, analytical prioritization, and the shared roadmap for Finance data maturity. Contribute to raising the data and BI literacy of the broader Finance team by helping colleagues build confidence and self-sufficiency with data tools and reporting infrastructure over time.

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Data & Systems Expertise Financial Data Systems Understanding Develop a strong understanding of how key operational and financial systems interact across the revenue lifecycle, including CRM and ERP platforms. Develop working knowledge of cloud cost and infrastructure data sources to support product cost analysis. Support the integrity and consistency of data used in financial reporting and analytics. Maintain a working knowledge of data structures in these systems to understand how this data flows end to end. Develop monitoring and data management processes to govern and control key data.

SQL Development Write, update, and maintain SQL queries and scripts necessary to extract, transform, and structure data for financial reporting and dashboard development while ensuring data integrity and performance.

Finance Reporting Infrastructure Develop and maintain datasets, reports, and dashboards across BI tools and source systems to support financial planning, forecasting, and executive reporting.

Qualifications & Requirements Experience Minimum of 5 years of experience spanning FP&A, finance analytics, and/or financial data roles in an Enterprise SaaS environment. Prior experience working across both traditional FP&A deliverables and data or BI work is strongly preferred. Experience with product cost analysis, cloud cost structures, or FinOps concepts is a meaningful differentiator.

Communication Ability to effectively bridge technical and business audiences by explaining data, methodologies, and insights in a clear and practical way.

BI Tool Expertise Extensive hands-on experience building dashboards and reports in BI platforms such as Power BI, Tableau, Domo, or similar tools.

SQL Proficiency Advanced proficiency in SQL including complex query development, data transformation, and query optimization for reporting environments.

Education Bachelor’s degree in a quantitative or analytical field.

Required Skills & Knowledge SaaS Financial Metrics Expertise Strong understanding of the Enterprise SaaS business model and key financial metrics including ARR, bookings, ACV, churn, expansion, and retention.

Revenue Data Familiarity Experience working with operational revenue data from CRM and finance systems and translating it into financial reporting and analytics.

Cloud & Product Cost Fluency Familiarity with cloud infrastructure cost structures (direct, semi-fixed, and variable) and how product architecture and usage patterns drive cost. Ability to navigate cost complexity across a multi-product environment, including products with varied margin profiles stemming from acquisition or organic growth.

Systems Familiarity Working familiarity with systems such as Salesforce and NetSuite, with an understanding of how operational GTM data translates into financial metrics and reporting.

Communication Skills Excellent written and verbal communication skills with the ability to translate complex data findings into clear, actionable insights for finance and executive stakeholders.

Attention to Detail Exceptional attention to detail with a strong commitment to data accuracy, reporting consistency, and data governance.

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Why you should join us: 

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.