IT Support Engineer
Pursuit Aerospace · Tunis, Tunis, Tunisia
Aviation and Aerospace Component Manufacturing · 1,001-5,000 employees
About the role
The role involves providing first-line hardware and software support to end users while maintaining site-specific systems like telephony and CCTV. The engineer will also assist with site-based projects and ensure the efficiency of IT infrastructure.
What they look for
Requirements
Candidates must have at least 2 years of experience in IT support, specifically with Microsoft networking, infrastructure, and Server 2012-22 administration. Strong troubleshooting skills and the ability to work independently as part of a team are essential.
Full description
- Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. www.pursuitaero.com
Always Pursuing Better.
The Person
This role will be the first line support for all on-site IT related issues. The postholder will provide hardware and software support services, including the installation, repair, upgrade and troubleshooting to end users. Working alongside the remote-based IT team, this position is extremely varied and will require a high level of customer service to support the end users.
It is essential that you are a self-starter and can work as part of a team and able to use their own initiative.
Experience
Essential
Good overall knowledge of Microsoft networking & infrastructure
IT Support 2 years+
Server 2012-22 Admin (AD, DNS, DHCP Etc) 2 years+
Good General Hands-on Knowledge
Good Hardware Knowledge
Key Accountabilities and Responsibilities
- Promote a positive, participative, and proactive EHS culture throughout the site
- Provide support to end users for computer, application, system, device, access, telephone, and hardware issues
- Identify, research, and resolve technical problems
- Responds to phone, email, and on-line requests for assistance
- Prioritise, document, track, and monitor requests in applicable systems and tools
- Escalate complex problems as appropriate
- Test and install computer systems and software
- May train, coach, or assist other employees
- Keeps clients informed of problems, issues, and resolutions
- May provide front line support for local site needs
- Responsible for the maintenance and efficiency of the site telephony system
- Responsible for the maintenance of the site CCTV system
- Any other reasonable request as determined by the business
Advantageous
- Manufacturing Experience
- Virtualization Experience
- ERP Systems
- CompTIA A+, ITIL Foundation, and/or Microsoft 365 certification(s)
The Role
The role will primarily focus on:
- Supporting end users.
- Upgrading site assets.
- Dealing with Day-to-Day issues
- Assisting with site-based projects.
Location Mghira, Ben Arous
