Senior Business Configuration Analyst

Must reside in California and able to commute daily to Cypress, CA.

Primary Job Function

The Senior Business Configuration Analyst serves as a strategic liaison between SCUFCW business stakeholders and the Majesco V3locity SaaS platform. This hybrid role combines business analysis with hands-on configuration, translating business requirements, plan rules, processes, and regulatory requirements into effective V3locity solutions.

The role leads requirements gathering, analysis, configuration, testing, and optimization across plan setup, eligibility, enrollment, contributions/deductions, workflows, notifications, data mappings, reporting, and integrations. The ideal candidate brings strong Health & Welfare and Pension benefits knowledge, V3locity expertise, and the ability to deliver solutions with minimal hand-offs. This position also mentors peers, maintains confidentiality of sensitive data, and supports continuous process and system improvement.

Duties and Responsibilities

• Lead collaboration with stakeholders across operations, compliance, accounting, IT, and leadership to gather, analyze, prioritize, and document business requirements related to benefits administration.

• Translate business requirements into functional specifications, user stories, acceptance criteria, and V3locity configuration solutions.

• Conduct gap analyses, evaluate feasibility, assess risks and impacts, and recommend solutions aligned with business objectives and platform capabilities.

• Maintain traceability between business requirements, configuration decisions, testing results, and implemented solutions.

• Configure the Majesco V3locity platform, including plan setup, eligibility, enrollment, contributions, deductions, workflows, notifications, reporting, security, and integration settings.

• Design scalable, maintainable, and compliant solutions utilizing V3locity best practices and governance standards.

• Partner with IT, vendors, and technical teams on integrations, customizations, and complex platform initiatives.

• Facilitate solution design sessions, configuration reviews, and stakeholder discussions to ensure business objectives are accurately reflected in the platform.

• Map current and future-state business processes and align them with V3locity-enabled solutions.

• Develop and maintain configuration documentation, decision logs, process guides, knowledge assets, and stakeholder communications.

• Identify opportunities to simplify, standardize, and optimize configurations to improve efficiency, accuracy, and maintainability.

• Monitor solution performance and drive continuous improvement through operational feedback, platform updates, and emerging business needs.

• Support change management, training, and adoption efforts related to new or modified V3locity functionality.

• Manage configuration requests, clarify requirements, and prioritize work with business stakeholders.

• Own or support the full configuration lifecycle, including design, build, testing, UAT, deployment, and post-implementation support.

• Perform issue triage, root-cause analysis, and ongoing support for configuration, process, data, and platform-related issues.

• Provide guidance, mentorship, and quality oversight for analysts and configuration resources.

• Stay current on V3locity releases, Majesco product updates, benefits technology trends, and business analysis best practices.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.

• Seven (7) or more years of experience in business analysis, application development, platform support, operations, or related disciplines, including at least two (2) years in a senior or lead role.

• Five (5) or more years of progressive experience analyzing, designing, and configuring business solutions within SaaS platforms, including direct experience with benefits, insurance, enrollment, or administration systems.

• Demonstrated hands-on experience configuring the Majesco V3locity platform or a comparable benefits or policy administration platform, with the ability to translate complex business requirements into scalable system solutions.

• Strong knowledge of benefits administration processes, including eligibility, enrollment, plan design, contributions, billing, compliance, and reporting.

• Experience leading system configuration initiatives, business process improvements, platform optimization efforts, and configuration governance activities.

• Working knowledge of integrations, APIs, data mapping, reporting, release management, version control, and environment promotion practices.

• Proficiency with business analysis and delivery tools such as Jira, Confluence, Visio, SQL, Power BI, and related reporting or documentation platforms.

• Excellent analytical, documentation, stakeholder management, facilitation, and communication skills.

• Ability to manage multiple priorities in Agile, hybrid, or structured delivery environments while maintaining confidentiality of sensitive employee and participant information.

OTHER SKILLS and ABILITIES:

• Ability to lead support teams, delegate effectively, and mentor other staff members, as applicable.

• Strong analytical skills to identify, diagnose, and resolve complex application issues.

• Exceptional verbal and written communication skills with the ability to convey technical details to non-technical audiences.

• Committed to delivering a stable, reliable, and user-friendly application environment.

• Ability to shift between technical hands-on work and operational oversight tasks under pressure.

• Drive to identify opportunities for process automation, service efficiency, and risk reduction.

• Able to live our mission, vision and values.