Senior Operations Support Engineer (Integration Platform)

We are looking for an enthusiastic and inquisitive Senior Operations Support Engineer (Integration Platform) who will be responsible for operational management, support, monitoring, deployment, security, and continuous improvement of enterprise integration platforms. Ensures reliable and secure operation of more than 2,000 integrations and 1,200 supplier connections while providing operational support, onboarding, and incident management.

Key Responsibilities –

• Own the operational management of Production and Non-Production Integration Platforms supporting 2,000+ integrations and 1,200 supplier connections.

• Manage Integration infrastructure administration, including installation, configuration, upgrades, patching, platform maintenance, and environment standards.

• Manage application, supplier, developer, and user onboarding, including access control, security permissions, and compliance alignment.

• Ensure high availability, performance, reliability, scalability, and governance compliance across Azure, AWS, and on-premise integration environments.

• Oversee SSL certificates, authentication mechanisms, security configurations, secure connectivity, and platform security controls.

• Incident management, root cause analysis (RCA), change management, major incident resolution, and preventive improvement actions to ensure SLA compliance.

• Coordinate and drive platform deployments, environment migrations, disaster recovery (DR), and business continuity activities.

• Provide third-level support and technical escalation ownership for business-critical integrations and platform services.

• Lead communication during major incidents or outages impacting suppliers, trading partners, business users, and internal stakeholders.

• Maintain and improve platform documentation, operational procedures, support knowledge bases, and governance standards.

• Collaborate with business stakeholders, development, QA, infrastructure, security teams, product teams, suppliers, and external vendors to ensure stable integration services.

• Translate business and technical requirements into supportable integration solutions, technical specifications, and operational designs.

• Design, develop, maintain, and improve scalable, secure, and supportable integrations, APIs, EDI flows, mappings, transformations, and file transfer solutions.

• Build and improve CI/CD pipelines, deployment automation, monitoring, alerting, and operational automation.

• Promote integration standards, platform governance, best practices, continuous improvement, and service reliability across the team.

• Coach and guide junior engineers, support knowledge sharing, and contribute to capability development within the integration support team

Education Requirements:

• Bachelor’s degree in Computer Science/MIS, Engineering, Business Administration, or a related field required.

Knowledge & Skills REQUIRED:

• Minimum 6+ years of relevant work experience –

• Integration Platforms - BizTalk Server: Managed File Transfer (GoAnywhere MFT), and Processes, Integration Principles and Best Practices, Integration Monitoring and Alerting

• Infrastructure & Operating Systems – Linux Administration , Windows Server, SSL Certificate Management

• Databases - SQL Server

• EDI Platforms and Processes

• OFTP2, Event-Driven Architecture

• Messaging Patterns

• EDI & B2B Integration, EDI Standards (EDIFACT, X12)

• Mapping Development, Schema Development

• DevOps & Tools - Azure DevOps, CI/CD Pipelines

Knowledge & Skills Good To Have:

• API Management (Apigee), Azure (Integration) Service, Azure Logic Apps, Azure Service Bus

• AWS (EC2, S3, RDS), Networking Fundamentals, Security & Authentication

• Databases - PostgreSQL

• Automation & Scripting – PowerShell, Bash / Linux Shell Scripting, Python

• GitHub

• Visual Studio Code, Service Management Tools (ServiceNow, Jira)

COMPETENCIES AND BEHAVIORS:

• Incident Management, Problem Management and Change Management

• Excellent problem-solving skills and written and verbal English communication skills & adjusting in other culture

• Able to work effectively in a team environment with little or no supervision.

• Able to work effectively with a remote team

• Able to prioritize and track multiple initiatives concurrently.

• Embody and promote PACCAR values of Teamwork, Continuous Improvement, Commitment, Openness, and Learning.