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Digitide Solutions Limited

Desktop Support Engineer

Digitide Solutions Limited Ahmedabad, Gujarat, India

IT Services and IT Consulting · 10,001+ employees

3 h ago
support-engineer Junior (0-2 yrs) Full-time India
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About the role

The desktop support engineer is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network connections. They also manage user accounts and provide technical support via various communication channels and ticketing systems.

What they look for

Technical Troubleshooting Hardware Maintenance Software Installation Network Configuration ServiceNow Windows MacOS Linux Active Directory PC Hardware Laptop Hardware TCP/IP DNS DHCP VPN Customer Service

Requirements

Candidates must hold a bachelor's degree in Computer Science, Information Technology, or a related field. They are required to have hands-on experience with PC/laptop hardware, peripherals, and core networking protocols like TCP/IP, DNS, and DHCP.

Full description

A desktop support engineer is an IT professional who installs, maintains, and troubleshoots computer hardware, software, and network connections for organization users.

Responsibilities

  • Technical Troubleshooting: Diagnose and fix hardware, software, and printer issues via phone, email, chat, or ticketing systems like ServiceNow.
  • System Setup: Install, configure, and update operating systems (Windows, macOS, Linux) and office applications.
  • User Administration: Manage accounts, resets, and permissions using directory tools like Active Directory.
  • Maintenance: Perform on-site or remote desk-side support and document technical logs and solutions.

Qualifications

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Technical Knowledge: Hands-on experience with PC/laptop hardware, peripherals, TCP/IP, DNS, DHCP, and VPN setup.
  • Soft Skills: Strong problem-solving, customer service orientation, and clear communication abilities.

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