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PT. Intikom Berlian Mustika

Cybersecurity Service Delivery Manager

PT. Intikom Berlian Mustika South Jakarta, Java, Indonesia

IT Services and IT Consulting · 501-1,000 employees

Aug 05
security Principal (10+ yrs) Full-time Indonesia
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About the role

The Cybersecurity Service Delivery Manager will lead end-to-end delivery of security services while acting as a trusted advisor to customers. They are responsible for ensuring service performance meets SLAs, managing stakeholder relationships, and identifying opportunities for business growth and service improvement.

What they look for

Cybersecurity Service Delivery Management Security Operations Center ISO 27001 UU PDP Stakeholder Management Technical Consulting Managed Security Services Risk Management Project Management Compliance Business Development Team Leadership Coaching Mentoring Security Implementation

Requirements

Candidates must have a bachelor's degree in a relevant field and over 10 years of experience in cybersecurity or technology services. Strong knowledge of security frameworks like ISO 27001 and proven leadership experience in a technical or consulting environment are required.

Full description

We are looking for an experienced Cybersecurity Service Delivery Manager to lead our cybersecurity services and act as a trusted advisor to customers.

What You’ll Do

  • Lead end-to-end delivery of cybersecurity services, including Security Implementation, Managed Security Services, SOC, Technical Support, and Professional Services.
  • Ensure service performance meets agreed SLA, KPI, contractual obligations, and security standards.
  • Act as a cybersecurity advisor to customers by understanding their business, risks, and security needs and recommending appropriate solutions or improvements.
  • Lead service reviews, QBRs, customer escalations, and discussions with senior stakeholders.
  • Guide Project Managers, SOC Leads, Implementation Leads, and other cybersecurity teams in delivering effective services.
  • Identify opportunities to strengthen customer security based on ISO 27001, UU PDP, regulatory requirements, and industry best practices.
  • Identify opportunities for service improvement, business expansion, cross-selling, and upselling.
  • Develop team capabilities through coaching, mentoring, and continuous service improvement.

What We’re Looking For

  • Bachelor’s degree in IT, Computer Science, Cybersecurity, or a related field.
  • 10+ years of experience in cybersecurity, IT security, or technology services.
  • Previous technical experience in areas such as cybersecurity implementation, engineering, SOC/security operations, or technical consulting.
  • Strong knowledge of cybersecurity across areas such as Network, Data, Application, and Security Operations.
  • Good understanding of ISO 27001 and UU PDP, with the ability to translate compliance requirements into practical security recommendations.
  • Strong customer-facing and advisory skills, including experience engaging senior stakeholders.
  • Strong business and commercial acumen, with the ability to identify customer needs and business opportunities.
  • Experience leading cybersecurity or technology teams, preferably through team leaders or managers.

Preferred: Experience in a System Integrator, Cybersecurity Vendor, MSSP, or Technology Consulting environment. Relevant professional certifications are an advantage but not mandatory.

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