Senior Business Analyst - Payments

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ABOUT THE JOB  

As a Technical Business Analyst within NAB, you’ll assists with the decomposition of work, writing Business Outcomes, Epics, Features, and User Stories so that their squad clearly articulates value, acceptance criteria, and estimates to get their work done. They support decision making with clear, insightful analysis, which allows the Product Owner to make decisions on ideation viability, sequencing, and shaping business context.   

YOUR MAIN RESPONSIBILITIES  

• Ensure Delivery and Technology teams understand the business value, intent and priority of each requirement and user story being delivered.​
• Partner with the Product Owner and business stakeholders to elicit, analyse, document and communicate business requirements, ensuring alignment to the product vision and value outcomes.​
• Support the Product Owner in defining the value of features and user stories, including facilitating backlog prioritisation and influencing decisions based on business value.​
• Translate customer, end-user and stakeholder insights into clear epics, features and user stories with well-defined acceptance criteria that are understood by Technology teams and traceable to business outcomes.​
• Conduct data mapping and data processing analysis to support requirement definition, solution design and delivery readiness.​
• Perform scenario, policy, customer, data, gap and change impact analysis to articulate business needs and define solution requirements.​
• Develop current-state and future-state process models, data models, business rules, workflows, target operating models, reporting requirements and other analysis outputs as required.​
• Capture, refine and groom requirements into epics, features, user stories and dependencies in collaboration with business stakeholders, Product Owners and Technology squads.​
• Work with relevant stakeholders to support product readiness activities, ensuring requirements, impacts and delivery considerations are clearly understood before implementation.​
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. 

   

YOUR SKILLS & EXPERIENCE  

Must have  

• Having 7+ years’ work experience as a Technical Business Analyst 

• Strong understanding of financial products, business workflows, processes and systems across domains such as payments, digital, fraud and financial crime.​

• Demonstrated ability to simplify complex processes, issues and requirements through structured analysis, problem-solving and clear communication.​

• Extensive experience working in Agile delivery environments, with familiarity in human-centred design techniques and iterative delivery practices.​
• Experience supporting strategic artefacts, request for proposal materials, roadmap packs and initiative planning documentation.​
• Ability to translate a product or business vision into a well-structured backlog of epics, features, user stories and sprint goals that can be understood by business and Technology teams.​

Nice-to-have  

• Experience or knowledge of BABOK® Knowledge Areas  

• Bachelor’s Degree, preferably in IT, Business, Computer Science, or related area  

• Experience in the Banking or Financial Services industry  

• Any additional certification or training in BA, PO, UX or related area (e.g. PSPO, CSPO, CBAP)   

THE BENEFITS AND PERKS 

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits. 

1. Generous compensation and benefit package  

• Attractive salary  

• 20-day paid annual leave and 7-day paid sick leave 

• 13th month salary and Annual Performance Bonus 

• Premium healthcare for yourself and family members 

• Monthly allowance for team activities 

• Premium welcome kit and occasional gifts of appreciation 

• Extra benefits on your work anniversary 

2. Exciting career and development opportunities   

• Large scale products with modern technologies in banking domain 

• Clear roadmap for career advancement in both technical and leadership pathways 

• Access to digital learning platform such as Udemy 

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) 

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) 

• Sponsored English course with native teachers 

• Opportunity for training in Australia 

3. Professional and engaging working environment   

• Hybrid working model and excellent work-life balance 

• State-of-the-art & modern Agile office 

• Food and beverages in the office pantry 

• Employee Assistance Program to improve your physical and mental health 

• Annual team activities and company events 

• A solid and talented team behind you – great people who love what they do 

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. 

CLOUD-FIRST  

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!  

If this excites you, let's have a chat over a cup of coffee! 

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

 

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.