Senior Business Analyst - (Functional Consultant)

Role: Senior Business Analyst

Location: Office in Navi Mumbai

Travel: Short term travel opportunities to client site (UK/US)

Experience: 10+ Years

Remuneration: Commensurate with your experience

NowVertical is a publicly listed company on the TSXV headquartered at Toronto, Canada. We are a growing team, with operations in two regions - NA & EMEA and LATAM. We help clients transform data into business value with AI, fast. NowVertical Group empowers organizations to transform their data into actionable insights, driving strategic growth and innovation. At NowVertical, we provide advanced data solutions and services designed to achieve key objectives across various business functions. Our tailored approach ensures that we address the unique challenges and opportunities within each function, driving innovation, efficiency, and growth. Explore our specialized solutions and see how we can help your business thrive.

Know more about NowVertical - www.nowvertical.com

We're looking for a Senior Data Analytics consulting professional to join our team — someone who has worked in leading consulting companies and can engage effectively to drive strategic outcomes consistently with very senior stakeholders at the CXO level.

What you’ll do…

• You will be a key member of our Consulting team, helping clients improve business decisions and actions by linking customer data analytics and AI-driven insight to strategic recommendations that influence real business change.
• You will look to answer complex business and data questions, with a passion for extracting actionable insights from data, combined with structured thinking and successful collaboration across teams.
• You will own data analytics and AI requirements, design functional data models, KPI standardisations, and design dashboards/report visualisations, while identifying where AI and automation can enhance insight generation, decision-making speed, or operational efficiency for clients.
• You will plan and execute user acceptance tests and drive user adoption of delivered customer insight and AI-enabled solutions.
• You will provide techno-functional support to solution and delivery teams — acting as the connective tissue between business ambition, user needs, AI capability, and scalable delivery.
• You will own and manage business stakeholders' expectations and nurture relationships with them. You will conduct requirements workshops with client stakeholders, document them, and run playback sessions to validate and secure sign-off on functional scope, partnering closely with SLTs and CXO-level sponsors to shape vision, prioritise value, and drive alignment.
• You will collaborate with NowVertical Delivery teams to build proof of concepts, demos, and working propositions, including AI-powered solutions and use cases to take to market, participating in pre-sales activities including proposal workshops, Statement of Work (SoW), and client presentations — bringing an entrepreneurial lens to solution thinking, competitive positioning, and value realization.
• You will help clients understand and interpret customer behavioural trends and recommend actions, including AI-enabled interventions, that address their business problems, acting as a transformation catalyst who turns insight into outcomes.
• You will build and contribute to value generation through solution accelerators, frameworks, and reusable methods for typical solution components, including AI and data analytics accelerators, influencing best practices and building data-and-AI-product thinking into how we deliver.

You’ll do it using…

• Tools and methodologies like Agile, prioritisation techniques, etc., to elaborate business requirements, including AI and automation opportunities, into use cases and solution features, bringing rigor, facilitation skill, and design thinking to ambiguity.
• Your expertise in analysing customer data from digital channels (e.g., website content/mobile apps/social media/web logs, etc.) and transactional systems (e.g., Salesforce CRM, E-commerce, billing, Marketing Automation, etc.) to derive customer insights
• Your past experience in managing senior stakeholders at senior and middle management level across AI and data analytics initiatives, influencing direction, trade-offs, and investment decisions.
• Your experience delivering analytics, AI, and data management solutions on cloud-based platforms; experience with AWS, GCP, and Azure preferred.
• Expertise in delivering customer data analytics, and AI-enabled solutions involving data analysis and use cases like churn/retention/segmentation/LTV — including where AI/ML models enhance these use cases, applied across marketing, sales, digital, and service functions.
• Working knowledge/understanding of customer analytics use cases, AI/ML, cloud data warehouses, data lakes and data marts, logical data models, SQL, ETL/ELT, and into insight and analytics engagements.
• Ability to work independently and in ambiguous environments, influence others, and lead teams focused on specific across multiple work streams of large projects.
• Experience leading presentations and playback sessions to present findings, including AI/analytics-driven recommendations, in a simple and clear manner.
• Your acumen for stakeholder relationship management — building confidence, credibility, and enduring partnerships.

You’ll fit in by…

• Thinking like an owner (Founder’s Mindset)
• Communicating with honesty, candour, and respect
• Being resourceful and creative
• Acting with empathy

You’ll love it because…

• You will have the opportunity to work in a successful, fast-moving mission-driven company

• Stock Options to invest in organisation growth
• You will have autonomy and growth opportunities
• You will collaborate with other brilliant minds
• You will always be surrounded by new challenges from clients, consultants and technolog