Global Product Support (GPS) Engineer
Applied Materials Singapore, Singapore
Semiconductor Manufacturing · 10,001+ employees
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About the role
The GPS Engineer drives service readiness and technical support for semiconductor equipment platforms by developing procedures and troubleshooting guides. They collaborate with cross-functional teams to ensure successful product introduction, reliability, and field support.
What they look for
Requirements
Candidates must hold a bachelor's degree in Engineering, Physics, or Materials Science and possess experience with complex electro-mechanical systems. Strong diagnostic skills and the ability to interpret technical schematics are essential for this role.
Benefits
Full description
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Singapore,SGP
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
About The RoleThe Global Product Support (GPS) Engineer drives service readiness and technical support for new and existing semiconductor equipment platforms. This role partners with Engineering, Manufacturing, Quality, and Global Service teams to ensure successful product introduction, reliability, and field support.
Key Responsibilities• Develop service procedures, Best Known Methods (BKMs), troubleshooting guides, and technical documentation for new products.
- Participate in FMECA, first chamber build, test, qualification, and new product introduction (NPI) activities.
- Troubleshoot system issues and work with Engineering to drive resolution.
- Support Quality & Reliability initiatives, including root cause analysis, Failure Analysis (FA), and CAPA activities.
- Create installation, maintenance, retrofit, and repair procedures, as well as service bulletins and engineering notices.
- Collect and analyze performance data to improve product reliability and serviceability.
- Develop and deliver technical training for Customer Engineers and support teams.
- Provide escalated technical support and ensure spare parts readiness for global product deployments.
Requirements• Bachelor's degree in Electrical, Mechanical, Mechatronics, Chemical Engineering, Physics, Materials Science, or related discipline.
- Experience supporting semiconductor capital equipment or complex electro-mechanical systems.
- Strong troubleshooting skills in electrical, mechanical, pneumatic, vacuum, gas delivery, or motion control systems.
- Ability to diagnose electric motors, high-power delivery systems, and gas flow systems.
- Proficient in using electronic diagnostic equipment such as oscilloscopes and multimeters.
- Able to read and interpret electrical, pneumatic, gas, and mechanical schematics.
- Hands-on experience with mechanical tools such as torque wrenches, drivers, and precision instruments.
- Knowledge of root cause analysis, failure analysis, and corrective action methodologies.
- Strong communication, problem-solving, and cross-functional collaboration skills.
- Willingness to travel as required to support customer and field activities.
Work Location:
- Science Park II (Moving to Tampines starting from mid-2027)
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
