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Emerging Travel Group

Senior BPM Engineer / Systems analyst

Emerging Travel Group Bulgaria

Travel Arrangements · 1,001-5,000 employees

Sep 03
Remote system-analyst Mid (2-5 yrs) Full-time Bulgaria
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About the role

Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation. Integrate processes with internal and external systems while maintaining and debugging active automation scenarios.

What they look for

BPMN 2.0 DMN Camunda 8 Camunda 7 FEEL REST API JSON Kafka AI integration LLM Prompt engineering No-code platforms SQL Process automation Systems analysis

Requirements

Requires 3+ years of hands-on experience with production BPM engines and Camunda 7/8. Candidates must have expert knowledge of BPMN 2.0, DMN, and experience with REST API and message brokers.

Benefits

Flexible schedules Remote work opportunity Internal training programs Soft skills development Leadership training Partial compensation for external training and conferences Corporate English school Corporate prices on hotels and travel services MyTime Day Off

Full description

Key Responsibilities

  • Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
  • Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
  • Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
  • Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
  • Collaborate cross-functionally with product, technical, and analytics teams.
  • Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.
  • 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
  • Solid experience with Camunda 7/8 in production environments.
  • Expert knowledge of BPMN 2.0, DMN, and FEEL.
  • Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
  • Understanding and interest in modern AI/LLM solutions (for business process integration).
  • Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
  • Communication skills and willingness to collaborate and share expertise.

Nice-to-have

  • Automation experience in customer support or operational business teams.
  • Experience specifying API and integration requirements.
  • SQL skills for data validation and process behavior analysis.
  • Experience with prompt engineering and no-code/low-code AI platforms.
  • Flexible schedules and opportunity to work remotely.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.

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