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Delan Associates, Inc

ServiceNow AI Solutions Architect

Delan Associates, Inc Dallas, Texas, United States

51-200 employees

Aug 05
Remote software-architect Principal (10+ yrs) Contractor United States
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About the role

Design and implement advanced AI-driven solutions within the ServiceNow platform to automate IT operations and service desk workflows. Lead the architecture of enterprise-level AI integrations, ensuring robust governance, risk management, and compliance standards.

What they look for

ServiceNow AI Platform Now Assist AI Control Tower Moveworks AI Assistant Predictive Intelligence Workflow Data Fabric AI/Agentic Workflow Design Conversational AI Workflow Automation AI-Assisted & Autonomous Operations Knowledge Generation AI Search Incident Triage ITSM ITOM ServiceNow Architecture

Requirements

Requires over 15 years of experience with deep expertise in ServiceNow architecture and AI-assisted autonomous operations. Must possess strong skills in conversational AI, workflow automation, and enterprise integration strategies.

Full description

ServiceNow AI Solutions Architect

Dallas, TX (REMOTE)

15+ Years

Must-Have Skills

* ServiceNow AI Platform

* Now Assist

* AI Control Tower

* Moveworks AI Assistant

* Predictive Intelligence

* Workflow Data Fabric

* AI/Agentic Workflow Design

* Conversational AI

* Workflow Automation

* AI-Assisted & Autonomous Operations

* Knowledge Generation & AI Search

* Incident Triage & Resolution Automation

* Service Desk Automation

* ITSM / ITOM

* ServiceNow Architecture

* AI Governance & Operating Model

* Risk & Compliance for AI

* Enterprise Integration (ServiceNow + Moveworks)

* Stakeholder & Solution Architecture

* IT Operations Automation

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