Senior Engineer - Service Sales
Al Ghurair Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Holding Companies · 10,001+ employees
About the role
The Senior Engineer is responsible for managing AMC renewals, acquiring third-party maintenance contracts, and participating in tenders for elevator and escalator services. They must also ensure timely payment collection and coordinate closely with technical teams to maintain service quality and customer satisfaction.
What they look for
Requirements
The candidate should possess a Bachelor's degree and demonstrate strong skills in sales, contract negotiation, and technical coordination within the elevator and escalator industry. Experience in tender participation and managing client relationships is essential for this role.
Full description
1. AMC Renewal Management
The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:
- Engaging with existing clients prior to contract expiry
- Preparing renewal proposals and negotiating terms
- Ensuring timely closure of renewal agreements
2. Acquisition of Third‑Party Elevators & Escalators
The Sales Engineer must actively pursue and secure maintenance contracts for non‑AG Elevator (third‑party) equipment, including:
- Elevators
- Escalators
- Moving walks
This involves market research, site surveys, technical evaluation, and proposal submission.
3. Tender Participation
The Sales Engineer shall participate in all tenders related to:
- AMC (Annual Maintenance Contracts)
- Repair works
- Modernization (partial or full upgrades)
Responsibilities include document preparation, compliance review, pricing, and coordination with internal departments.
4. Payment Collection
The Sales Engineer is accountable for ensuring timely collection of payments for all orders booked, strictly following the agreed payment terms. This includes:
- Coordinating with clients for invoice acknowledgment
- Following up on due and overdue payments
- Supporting the finance team in resolving payment issues
5. Technical Coordination
The Sales Engineer must work closely with the technical and service teams to ensure smooth operations, including:
- Sharing customer requirements and site conditions
- Coordinating site visits, surveys, and technical assessments
- Supporting the team in resolving service‑related issues
- Ensuring customer satisfaction and service continuity
6. Customer Relationship Management
The Sales Engineer shall maintain strong relationships with existing and potential clients to support business growth and retention.
