About the role

The Business Interlock Analyst will manage knowledge transfer activities, standardize KM processes, and ensure continuity from transition planning to steady state. They are responsible for coordinating training, managing documentation, and governing knowledge capture with the Mobilization Program Manager.

What they look for

Training Needs Analysis Instructor-Led Training Knowledge Management Process Documentation Transition Management Business Controls Order Management Dispute Management Invoice Processing Vendor Management SOX Control Epiplex AIDT Mobilization Version Control Stakeholder Management

Requirements

Candidates must have 5-7 years of experience, with at least 4-5 years specifically in OTC or PTP domains. Proficiency in Training Needs Analysis (TNA) and Instructor-Led Training (ILT) is required, along with a bachelor's degree.

Full description

Skill required: Talent Development - Training Needs Analysis (TNA) Designation: Business Interlock Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years Language - Ability:English(International) - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Selected candidates will undertake assigned projects and tasks to understand Knowledge Transfer activities, client operations, processes, and Mobilization procedures. They must remain flexible as work requirements evolve.

CONSISTENCY AND STANDARDIZATION: Standardize KM processes and templates across transitions.
CONTINUITY: Ensure knowledge continuity from transition planning to steady state.
ZERO KNOWLEDGE GAPS: Prevent issues and escalations.
PEOPLE AGNOSTICISM: Document and version-control KM steps to reduce reliance on individual KT resources.
CONTENT DIGITIZATION SOURCE

Training & Transition experience
Training Need Analysis
Process documentation
Business controls
Collection (DSO)
Cash application
Order management
Dispute management
Remittance
Billing & credit management
customer master
Payment controls
Invoice processing
Travel and expenses
3 way match (invoice, PO & GRN)
Vendor master
helpdesk vendor queries
SOX control

What are we looking for? • •5-7 years of experience, with at least 4-5 years of OTC or PTP domain experience

•Primary skill - Training Needs Analysis (TNA) - P5
•Secondary skill - Instructor-Led Training (ILT) - P5
•Finalize the KT training plan with the client SME and Transition Lead.
•Standardize the template for daily training capture.
•Agree on the training method for each topic.

Roles and Responsibilities: • •Finalize the KT plan with the client SME and Transition Lead.

•Standardize daily training capture.
•Agree on each topics training method.
•Coordinate client training access with Mobilization
•Coordinate access to client capture tools such as Epiplex or AIDT.
•Liaise with the client on knowledge capture and KT.
•Align the SOW with transition tasks.
•Manage the knowledge transfer.
•Serve as a KT resource.
•Ensure Delivery KT resources report to the CD Knowledge Manager.
•Be the Mobilization Program Managers knowledge-management POC.
•Track knowledge capture and flag deviations.
•Define inputs, outputs, deliverables, and quality gates.
•Govern knowledge capture with the Mobilization Program Manager.
•Plan and report training backlog mitigation.
•Report KT traveller underperformance and mitigation.
•Understand Gate 1, 3 assessment methods.
•Help all KT resources pass stage-gate assessments.
•Flag KT performance issues and recommend mitigation.
•Finalize DTP counts with Mobilization by process.
•Agree on internal and client DTP reviews and reporting.
•Review and first-sign off KT-created DTPs.
•Incorporate feedback and secure client DTP sign-off.
•Agree on DTP version control and review cycles.
•Agree on client process-change timelines.
•Flag people- or technology related DTP delays.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.