Senior Salesforce Functional Consultant – Field Service (FSL)

Senior Salesforce Functional Consultant – Field Service (FSL)

Location: London, hybrid, with regular on-site travel to client

Employment type: Permanent or contract

Salary: £70,000–£90,000 (permanent) or £500 per day (contract)

Start date: October/November 2026

About the role

Trigg Digital is a Salesforce Summit Partner and AI consultancy. We're looking for a Senior Functional Consultant with deep Salesforce Field Service expertise to lead client engagements from diagnosis through design to delivery.

Your first engagement is an independent assessment of a mature Field Service implementation for a well-known UK manufacturer. You'll work out why engineer productivity isn't consistently hitting target, and design the changes that will fix it. Expect workshops, data analysis, time in the field with engineers, and presenting to senior stakeholders.

What you'll do

• Assess live Field Service implementations across process, configuration, data and adoption, and turn the findings into a prioritised roadmap with clear benefits.

• Own functional design and configure Field Service hands-on, especially scheduling and optimisation, the dispatcher experience and the mobile app.

• Design parts and inventory processes, and define integration requirements with ERP (SAP).

• Use operational data to show where capacity is lost and prove the impact of change.

• Act as the client's day-to-day functional lead: backlog, user stories, UAT and go-live

What you'll bring

• 5+ years of Salesforce consulting, including 3+ years of hands-on Field Service delivery and functional lead experience on at least one implementation or optimisation of a live org.

• Deep scheduling expertise, including Enhanced Scheduling and Optimization. You can explain why an appointment won't schedule, and fix it.

• Experience with parts, van stock and ERP integration. SAP is a strong plus.

• Confidence with data, using SOQL, reports, Excel or BI tools.

• Strong Salesforce configuration skills: Flow, data modelling and security.

• Credibility with senior stakeholders, including client teams that already know the product well.

• Commercial awareness and a track record of turning delivery into follow-on work.

Nice to have

• Manufacturer or OEM service operations, including warranty work

• Sales Cloud, Revenue Cloud, Service Cloud alongside Field Service

• Designing Agentforce use cases for service or generally

• Simplifying heavily customised orgs

• The ability to find new opportunities in existing clients

Certifications

• Salesforce Certified Agentforce Field Service and Operations Consultant strongly preferred

• Salesforce Certified Platform Administrator

• Salesforce Certified Agentforce Sales Consultant

• Salesforce Certified Agentforce Specialist 

What we offer

• Competitive salary and benefits

• Flexible, hybrid working

• Clear routes for professional development and progression

• A Salesforce Summit Partner and Anthropic Partner team working at the front of Salesforce and AI delivery

• Direct influence on meaningful client outcomes and on Trigg's growth

• Trigg Digital is an equal opportunity employer. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.