Business Intelligence & Reporting Supervisor - Manila, Philippines

General Information

Location

Pasig- Tiendesitas

Job ID

13768

Job Category

Operations

Language Requirement

English

Description & requirements

Transcom is looking for talented individuals like you to join our awesome team! Be the next Business Intelligence & Reporting Supervisor for our Transcom Pasig site.

Join our Transcom Family as a Business Intelligence & Reporting Supervisor

The primary role of the Business Intelligence & Reporting Supervisor is to support all of the business intelligence and reporting requirements of North America and Asia Regions, working in close collaboration with all teams in Transcom, such as but not limited to: Operations Team, Client Service Delivery Team and Business Support Team. Provide business insights, analysis and intelligence reporting. Development of standard dashboards/reports for use as standard suite of reporting capabilities offered to new and existing accounts. Customization of dashboard/reports for accounts who have opted for premium reporting support as approved by upper management.

Essential Duties and Responsibilities:

Portfolio Management

• Design standard suite of reports/dashboards that will equip Transcom users, and clients alike, with access to timely data and business insights which will help them make faster and more accurate decisions.
• Continuously review the design and content of existing suite of reports to ensure they stay contemporary.
• Work with BI Production team to deliver newly designed reports/dashboards, through proper hand-over with comprehensive work instructions an training.
• Register new reports in the reports master list.
• Conduct semi-annual clean-up of existing report portfolio. Discontinue reports that are no longer used by the business and update the reports master list.

Business Intelligence Reports

• Design at least one successful business intelligence report per quarter.
• Add insights to business reports, either through the use of well-designed charts, high lights and low lights, and/or careful analysis of data, inputs, processes and outputs.
• Analyze corporate data to aid in decision-making. Assist the business in data analysis and/or root cause analysis that will enable them to find gaps in process and data as part of any crisis management activity.
• Provide support for adhoc data requirement.
• Provide recommendations that will enable the organization to harvest data into meaningful information.
• Collaborate with IT to facilitate setup and maintenance of solid BI Infrastructure such as but not limited to: data sources, data definition, calculation measures, and data investigation.

Customer Engagement

• Provide weekly or monthly status of new dashboard/reports development projects.
• Front line support for all business intelligence and reporting requirements of their assigned accounts/department.
• Liaise with BI Production Team regarding their customers’ complaints/issues on reports produced by BI Production Team.

What we are looking for:

To be successful in this role you must…

• BS in Computer Science or related field is preferable. Equivalent combination of experience, education and training will be considered.
• BI Certification is desirable
• 2+ years of experience developing and implementing enterprise-scale reports, dashboards, and scorecards including *working with users in a requirements analysis role

*extensive experience with data warehouse implementations *knowledge of logical and physical data modelling concepts (relational and dimensional)

• Understanding of data integration issues (validation and cleaning), familiarity with complex data and structures
• Knowledgeable in SAP Business Objects and/or similar platform
• Knowledgeable in call center operations
• Excellent interpersonal ( verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams
• Requires strong analytical, conceptual and problem-solving abilities

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO

• Meal & Transportation Allowance

• Rice Subsidy

• Clothing Allowance

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom’s Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

What Life at Transcom is like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.