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Simba Talent

Senior Customer Support Engineer – Linux / DevOps / Cloud

Simba Talent Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Staffing and Recruiting · 2-10 employees

9 h ago
Remote devops Principal (10+ yrs) Full-time United Arab Emirates
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About the role

Provide senior-level technical support for enterprise customers while troubleshooting complex Linux, cloud, and infrastructure issues. Collaborate with global engineering and development teams to contribute to technical projects and AI-related initiatives.

What they look for

Linux DevOps Cloud technologies Kubernetes System administration Infrastructure Troubleshooting Problem-solving Communication Arabic AI

Requirements

Requires approximately 10 years of relevant technical experience and fluency in Arabic. Candidates must possess strong expertise in Linux, DevOps, and cloud technologies, with Kubernetes certification being highly desirable.

Benefits

Company equity

Full description

Senior Customer Support Engineer – Linux / DevOps / Cloud

We are supporting an international technology business seeking an experienced Senior Customer Support Engineer to join its global technical team, with a particular focus on customers across the Middle East.

This is not a traditional customer service position. It is a highly technical role combining hands-on engineering and development with direct interaction with enterprise customers.

The position is fully remote, although candidates based in or close to the UAE time zone are preferred. Occasional travel to locations including Dubai and Abu Dhabi will be required.

Key responsibilities:

  • Provide senior-level technical support to enterprise customers
  • Troubleshoot complex Linux, cloud and infrastructure issues
  • Work across Linux, DevOps and cloud environments
  • Contribute to technical development projects, including AI-related work
  • Work directly with customers to understand requirements and resolve technical issues
  • Collaborate with engineering, development and commercial teams globally
  • Undertake occasional travel across the Middle East

Requirements:

  • Fluent Arabic – essential
  • Strong Linux expertise – essential
  • Approximately 10 years' relevant technical/support experience
  • Experience with DevOps and cloud technologies
  • Kubernetes knowledge, with relevant certification highly desirable
  • Background in Linux/System Administration, infrastructure, DevOps or similar
  • Excellent troubleshooting and problem-solving skills
  • Strong customer-facing communication skills
  • Comfortable working across multiple technologies and technical disciplines

The role combines substantial customer interaction with hands-on technical and development work.

Salary: Competitive, DOE Location: Remote – UAE/Middle East time zone preferred Travel: Less than 20% Additional package: Company equity

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