Technical Architect (Cloud Contact Center ) | Bulgaria
Deloitte Sofia, Sofia-City, Bulgaria
Business Consulting and Services · 10,001+ employees
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About the role
Lead the technical design and implementation of cloud contact center solutions including end-to-end architectures and integration patterns. Provide technical leadership to development teams while ensuring solutions meet security, performance, and scalability standards.
What they look for
Requirements
Requires 3-5 years of experience in contact center technologies and solution architecture with expertise in CCaaS platforms like Amazon Connect or Genesys. Candidates must have a strong understanding of cloud services, DevOps practices, and excellent English communication skills.
Benefits
Full description
Description & Requirements
Who we are looking for
🎯 We are looking for a Technical Architect to lead the technical design and implementation of cloud contact center solutions.
In this role, you will be responsible for defining end-to-end architectures, integration patterns, and scalable solutions across CCaaS platforms such as Amazon Connect or Genesys.
You will guide development teams, ensure adherence to best practices, and collaborate closely with business architects and delivery managers to deliver secure, and high-performing solutions in international projects.
What you bring:
- 3-5 years of experience in contact center technologies and solution architecture
- Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar)
- Knowledge of WFM, ticketing systems, and AI integrations
- Strong understanding of cloud services, preferably AWS
- Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines)
- Excellent problem-solving, communication, and stakeholder management skills
- Excellent English language skills are a must!
Your future role
- Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI components
- Define integration patterns and scalable solutions across cloud contact center platforms
- Provide technical leadership and guidance to development teams
- Ensure solutions meet security, performance, and scalability standards
- Conduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, etc.)
- Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements
What we offer
- Lead international CCaaS projects with AI and cloud technologies
- Directly influence architecture, design, and delivery of modern contact center solutions
- Collaborate with a highly skilled, global team of architects, developers, and consultants
- Exposure to cutting-edge DevOps, cloud, and AI integration practices
- Competitive compensation, benefits, and flexible working arrangements
Selection process
Please submit your CV in English and answer a few pre-screening questions. This way, it helps us to get a better understanding of your background and experiences
.
- HR Intro Call – A short conversation to learn more about your background and motivations.
- Technical Interview – A deeper discussion with our CCaaS specialists focusing on your delivery experience and technical understanding.
- Final Interview – A meeting with senior leaders to assess cultural fit, leadership approach, and overall alignment
All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.
About Deloitte
Do you want to build your brand by working for a leading consulting firm that drives eminence in the marketplace? Are you interested in leveraging your analytical skills and strategic ideas to improve mission execution? If so, Deloitte could be the place for you!
Our team brings deep industry expertise, rigorous analytical capabilities and a pragmatic mindset to help solve our client’s most complex business problems. Learn, develop, and grow in your career path!
General Information
Position
Technical Architect (Cloud Contact Center ) | Bulgaria
Work arrangement
Full-time
City
Sofia
Country
Bulgaria
Department
Consulting
Team
Engineering, AI & Data
Area of interest
Cloud, Consulting
Way of work
Hybrid
