Senior IT Business Analyst – Business Process Improvement & Systems Implementation

Be Part Of A High-Performing Team

Join the technology organization of a leading global financial services institution focused on delivering reliable, efficient, and innovative solutions across its business operations. This team partners with business stakeholders and technology professionals to improve operational processes, strengthen systems capabilities, and support enterprise-wide technology initiatives.

The Senior IT Business Analyst will play an important role in bridging business objectives with technical execution, helping stakeholders translate complex requirements into practical solutions that improve efficiency, streamline workflows, and support organizational priorities.

What's In Store For You

• Hybrid opportunity based in Charlotte, NC.

• Engagement: W2 only (no C2C/1099).

• Opportunity to contribute to business transformation and technology improvement initiatives within a global financial services environment.

• Collaborate with cross-functional business, technology, and project delivery teams.

• Work on initiatives involving process optimization, systems enhancements, and operational improvements.

How You Will Make An Impact

• Partner with business stakeholders to understand operational challenges, define business objectives, and translate needs into actionable requirements.

• Lead requirements-gathering sessions, stakeholder interviews, and workshops to document business and functional requirements.

• Evaluate existing workflows, identify process inefficiencies, and recommend improvements through automation or technology enhancements.

• Develop business requirements documents, functional specifications, process maps, and supporting documentation for technical teams.

• Collaborate with developers, project managers, and business stakeholders throughout the software development lifecycle.

• Support system implementation activities, including user acceptance testing (UAT), defect resolution, training, and deployment readiness.

• Create reports, dashboards, and analytical documentation to support operational decision-making.

• Facilitate communication between technical and nontechnical stakeholders to ensure business expectations and delivery outcomes remain aligned.

Requirements

Do You Bring Proven Success in IT Business Analysis and Process Improvement?

• 10+ years of professional experience, preferably in business analysis, technology delivery, or related enterprise systems initiatives.

• Demonstrated experience gathering, analyzing, documenting, and validating business and functional requirements.

• Strong background in business process analysis, workflow mapping, and identifying opportunities for operational improvement.

• Experience supporting software development projects using Agile methodologies and established SDLC practices.

• Proficiency with business analysis and collaboration tools such as Microsoft Excel, Visio, Jira, or similar platforms.

• Experience creating functional specifications, process documentation, and business-facing reports.

• Ability to coordinate testing activities, support UAT, and facilitate implementation of technology solutions.

• Excellent stakeholder management, communication, analytical thinking, and problem-solving skills.

• Ability to work independently while collaborating with cross-functional teams.

• Experience within banking, financial services, or other complex enterprise environments is beneficial.

• CBAP, PMI-PBA, or comparable business analysis certifications are a plus.