Network Operations Engineer
Madre Integrated Engineering Doha, Qatar
Human Resources Services · 501-1,000 employees
About the role
The Network Operations Engineer will provide advanced system diagnostics, perform root-cause analysis, and manage firmware and software maintenance. They are also responsible for 24x7 monitoring, incident triage, and maintaining technical documentation and SOPs.
What they look for
Requirements
Candidates must have at least 4 years of hands-on experience in a comparable environment and hold ITIL Foundation certification. A senior-technician background and relevant network monitoring certifications are required.
Full description
· Provide advanced diagnostics at system, application and infrastructure level for the system.
· Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
· Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
· Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
· Own the preventive-maintenance procedures and predictive monitoring for the system.
· Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
· Provide technical assessment to the Change Advisory Board for changes to the system.
· Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service; maintain monitoring coverage after changes.
Requirements
· Network monitoring/NMS certification; ITIL; senior-technician background.
· ITIL Foundation.
Experience. 4 or more years hands-on with the specific system in a comparable environment.
Competencies
· Deep product knowledge.
· Diagnostic and root-cause skill.
· OEM liaison.
· Documentation and mentoring.
Key performance indicators
· Advanced-incident resolution within SLA.
· RCA delivered within timeline.
· Repeat-incident reduction.
· Certification currency.
