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Yum!

Sr. UX Researcher

Yum! Irvine, California, United States · $122K–$143K/yr

Restaurants · 10,001+ employees

Yesterday
ux-researcher Senior (5-10 yrs) Full-time United States
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About the role

The Senior Usability Researcher will plan and execute user research across digital guest channels and internal restaurant operations tools. This role generates actionable insights to drive design decisions, product requirements, and operational efficiency for cross-functional teams.

What they look for

Usability testing Qualitative research User research Task analysis Ethnography Digital product research Accessibility evaluation Inclusive research Data synthesis Communication skills UserTesting UserZoom Figma Prototyping

Requirements

Candidates must have 4–6+ years of experience in UX research or related applied research roles. Proficiency in qualitative methods, digital product research, and the ability to synthesize data into actionable insights are required.

Benefits

Comprehensive benefits Eligible bonus

Full description

The Senior Usability Researcher will support KFC US’s end‑to‑end experience transformation by planning and executing user research across guest digital channels (app, web, kiosks, delivery marketplaces) and team‑member tools (POS, KDS, restaurant operations platforms). This role generates the insights that help product, design, and engineering teams build intuitive, high‑quality, and operationally efficient experiences.

Scope & Impact

  • Conducts usability testing, field studies, and foundational research to understand guest and team‑member needs.
  • Generates insights that directly shape design decisions, product requirements, and operational workflows.
  • Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action.
  • Helps advance research standards, templates, and processes as part of the growing UX organization.

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