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Nationwide Middle East Properties LLC

Senior IT Support Engineer

Nationwide Middle East Properties LLC Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Real Estate · 201-500 employees

support-engineer Senior (5-10 yrs) Full-time United Arab Emirates
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About the role

The Senior IT Support Engineer will manage helpdesk tickets, support desktop computing environments, and maintain hardware and software systems. They are also responsible for ensuring information security compliance and providing technical support for peripheral devices and user accounts.

What they look for

Helpdesk support Network administration Desktop support Active Directory Microsoft Office Hardware installation Software installation Data recovery System diagnostics Telephone system infrastructure Information security Antivirus management Firewall management Communication skills Teamwork

Requirements

Candidates should possess a diploma or bachelor's degree in computer engineering or a related field, with 4 to 6 years of relevant experience. Professional IT certifications are highly preferred, along with strong communication skills and the ability to handle stressful service delivery situations.

Benefits

Fixed Salary

Full description

· Work with the company’s helpdesk on assigned problem/tickets.

· Collaborate with network administrators to ensure efficient operation of the company’s desktop computing environment.

· Install and support Desktops, Laptops, and other desktop applications.

· Provide support in accessing and utilizing peripheral devices, including printers, copiers, and scanners.

· Provide active support to the users on Microsoft office suite.

· Support Active Directory and ensure it maintained with up-to-date user profile.

· Add and Remove users, provide, and remove permissions in the Shared Drive.

· Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

· Loads specified software packages such as Operating Systems, Drivers, Microsoft Applications, and all other software that the employee needs for job.

· Recover lost data of users using recovery tools.

· Responds to Employee inquiries concerning systems operation and diagnoses system hardware, software, and operator problems either on-site or remote.

· Telephone system Infrastructure with the integration with third party

Information Security responsibilities: -

· Comply with Nationwide Information Security Policies

· Be aware of and fulfill their information security responsibilities.

· Ensure whoever handles sensitive company information have taken the Security Awareness Training

· Know how to report a security incident to IT ServiceDesk.

· Not Disable his/her OS firewall and/or Antivirus

Requirements

· Diploma or Bachelor’s (preferable) in computer engineering or a related field.

· Professional certifications in IT are highly preferable.

· Ability to handle stressful situations pertaining to IT service delivery to business units.

· Team player with communication skills

4 to 6 years of experience in supporting system related user issues.

Benefits

Fixed Salary.

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