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D2B

AP - Sales Quality Assurance (QA) Analyst - UK Market (Remote)

D2B Philippines · £6K/yr

Financial Services · 11-50 employees

3 h ago
Remote qa Junior (0-2 yrs) Full-time Philippines
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About the role

The Sales QA Analyst will review recorded outbound sales calls to ensure they meet quality and qualification standards. They are responsible for scoring calls, documenting results, and providing feedback to identify recurring issues.

What they look for

Quality Assurance Call Monitoring Outbound Sales Appointment Setting CRM Systems Data Analysis Reporting Attention To Detail Listening Skills English Comprehension Spreadsheets Process Adherence

Requirements

Candidates should have experience in QA, call monitoring, or sales operations and possess strong English comprehension. Proficiency with CRM systems and the ability to work independently in a remote environment are required.

Full description

Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.

Sales Quality Assurance (QA) Analyst

Location: Philippines or South Africa – Remote

Employment: Full-Time

Salary: Circa £500/month, depending on experience and location

Role Overview

We’re looking for a Sales QA Analyst to review recorded outbound sales calls and ensure leads and appointments meet the required quality and qualification standards.

This is an internal, non-customer-facing role focused on call monitoring, quality checking, reporting, and identifying recurring issues.

Key Responsibilities

  • Review recorded outbound sales calls against a QA checklist
  • Assess lead qualification, accuracy, process adherence, and appointment quality
  • Check CRM records against information discussed during calls
  • Score and document QA results accurately
  • Flag incorrectly qualified or poor-quality leads
  • Provide clear written feedback based on QA findings
  • Identify recurring quality issues and trends
  • Maintain accurate QA records and reports
  • Complete reviews within required timelines

Requirements

  • Experience in QA, call monitoring, outbound sales, appointment setting, or call centre operations
  • Strong English comprehension, particularly with UK customer conversations
  • Good written English
  • Excellent attention to detail and listening skills
  • Strong analytical and organisational skills
  • Ability to consistently follow a structured QA checklist
  • Comfortable reviewing a high volume of recorded calls
  • Experience with CRM systems and spreadsheets
  • Able to work independently

This is not a customer-facing role, so advanced spoken English or extensive customer-facing experience is not required.

Desirable Experience

  • Sales QA or call-monitoring experience
  • UK accents and terminology
  • Appointment-setting or lead-generation environments
  • Home improvement, construction, energy efficiency, or related industries
  • Home Office Requirements
  • Reliable laptop/desktop
  • Stable high-speed internet
  • Headphones/headset suitable for call recordings
  • Quiet home workspace

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