Solutions Architect, Services & Operations

Req ID: 140936 Remote Position: Yes Region: Americas Country: USA

Summary

The Solutions Architect, Services Operations develops integrated service offerings for major customers within the Services Business Unit (Fulfillment, Supply Chain, After-Market Services, and Product Launch). This role involves leveraging resources to deliver world-class solutions, supporting the entire sales cycle for solution project proposals. They create quantifiable, documented, and technically integrated product lifecycle solutions, identifying and assembling expert teams from various Services core businesses to optimize Product Launch Acceleration, Fulfillment, Supply Chain, After Sales, and Operations. Recognized as a technical expert by clients, the Solutions Architect, Services Operations builds strong relationships with major customers at all organizational levels, directly engaging with key decision-makers. They serve as the technical point of contact, provide expert support to the Sales Organization, participate in Mega Deal Teams, and document standard solutions.

The successful candidate is preferred to be located in: Dallas/Fort Worth, Texas, Boston, Massachusetts, or Atlanta, Georgia

Detailed Description

Performs tasks such as, but not limited to, the following

• Leads solution development for assigned Services Business Unit opportunities.

• Acts as subject matter expert on solutions for integrated solutions being addressed by Services/Celestica.

• Works with other team members to scope the project and create high level work-plans, milestones, decision points, and approval paths.

• Works with customers to understand specific and unstated needs in a consultative manner.

• Identifies pain points, service gaps, dependencies, risks, and requirements not addressed by solution, and communicates to the team.

• Develops complete solutions to customer problems, including service scope, operating model, process flow, capacity, staffing, space, logistics, equipment, technology, quality, and launch approach.

• Pulls in subject matter experts and site resources as needed to develop solutions.

• Works with business process analysts to ensure processes are developed to integrate solutions to customers.

• Works with financial analysts to ensure understanding of financial implications of solutions for Celestica and the customer.

• Works with Account Teams/Engagement Leaders to develop compelling communication solutions.

• Assists with the negotiation team to understand the implications of alternatives.

• Works with salespeople to validate and qualify opportunities.

• Prepares approval-ready recommendations for internal leadership and customer review.

• Leads proposal-to-NPI or proposal-to-implementation handoffs, including scope boundaries, operating assumptions, acceptance criteria, risks, dependencies, and readiness actions.

• Supports launch reviews, early-life stabilization, lessons learned, and post-launch improvement activities.

• Identifies opportunities for standardization, automation, data-quality improvement, and margin expansion.

• Documents reusable solution patterns, templates, models, and standards.

• Develops unsolicited proposals to targeted customers.

Knowledge/Skills/Competencies

• Project and Opportunity management experience.

• Strong leadership, professionalism, reliability, creativity, detail oriented and follow-through with a can-do attitude.

• Consultative skills (ability to understand true customer needs).

• Distinctive solution development and systems definition skills.

• Expert spreadsheet and presentation skills, with the ability to make models auditable and explain assumptions clearly.

• Outstanding communication skills.

• Demonstrated team-leadership capabilities, including leadership without direct authority.

• Ability to generate leads within targeted customers.

• Demonstrated success with unsolicited proposals or customer expansion concepts.

• Understand and achieve Financial Plan objectives.

• Demonstrated capability to build relationships and participate effectively on cross-functional teams.

• Ability to translate incomplete or ambiguous requirements into executable operating models.

• Ability to manage multiple time-sensitive opportunities and maintain action ownership through completion.

• Substantial knowledge of business (Fulfillment and Supply Chain, After-Market Services or Product Launch) and demonstrated ability to leverage organization

Physical Demands

• Duties of this position are performed in a normal office environment.

• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

• Frequent overnight travel may be required.

• Duties may require extended or unusual working hours during critical customer proposals, approvals, implementations, or launches.

Typical Experience

• Eight plus years of applicable experience, including two plus years of directly applicable solutions architect experience.

• Experience in Services Business Unit (Fulfillment and Supply Chain, After-Market Services or Product Launch) solution development.

• Experience in profit & loss responsibility is highly desired.

Typical Education

• Bachelor’s degree in a related field, or consideration of an equivalent combination of education and experience.

• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.