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Vrinda International

Salesforce Support Developer (Service Cloud | Experience Cloud | Field Service)

Vrinda International Pune, Maharashtra, India · ₹1M–₹2M/yr

Human Resources Services · 2-10 employees

Aug 06
salesforce Senior (5-10 yrs) Full-time India
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About the role

The developer will provide L2/L3 production support for Salesforce Service Cloud, Experience Cloud, and Field Service environments. Responsibilities include managing incidents, performing root cause analysis, and executing production deployments.

What they look for

Salesforce Service Cloud Salesforce Experience Cloud Field Service L2/L3 Production Support Incident Management RCA Defect Resolution Salesforce Configuration Case Management Omni-Channel Service Console UAT Regression Testing Production Deployments Troubleshooting Communication Skills

Requirements

Candidates must have over 7 years of experience with Salesforce configuration, case management, and service console tools. Strong analytical and troubleshooting skills are required to handle UAT, regression testing, and defect resolution.

Full description

We're Hiring | Salesforce Support Developer (Service Cloud | Experience Cloud | Field Service)

Location: Mumbai / Pune

Employment Type: Full-Time

Experience: Senior Analyst / Developer (7+ Years Preferred)

CTC: ₹18–19 LPA

Requirements

Required Skills

✔ Strong hands-on experience with Salesforce Service Cloud.

✔ Experience with Salesforce Experience Cloud and Field Service.

✔ Experience providing L2/L3 Production Support.

✔ Strong knowledge of Incident Management, RCA, and Defect Resolution.

✔ Experience with Salesforce configuration, Case Management, Omni-Channel, and Service Console.

✔ Hands-on experience with UAT, Regression Testing, and Production Deployments.

✔ Strong analytical, troubleshooting, and communication skills.

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