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DBS Bank

Senior Associate/AVP, SRE Operate, Site Reliability Engineering, Technology

DBS Bank Singapore, Singapore, Singapore

Banking · 10,001+ employees

Oct 02
sre Senior (5-10 yrs) Full-time Singapore
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About the role

The role involves serving as the first line of support for production incidents and executing recovery procedures through established runbooks and automated tools. Additionally, the associate will drive adherence to operational governance standards and contribute to continuous improvement initiatives.

What they look for

Site Reliability Engineering Incident Management Linux Unix Database Management Middleware Cloud Technologies IT Service Management Problem Management Change Management Application Monitoring Observability Production Support Command Centre Operations Distributed Systems Payments Business Processes

Requirements

Candidates must have at least 5 years of experience in production support or technology operations within a large-scale enterprise environment. Proficiency in Linux, Unix, databases, and cloud technologies is required, along with a willingness to work shifts and on-call rotations.

Full description

Responsibilities

  • Serve as the first line of support for production incidents and service disruptions.
  • Execute recovery procedures through approved SOPs, runbooks, and automated recovery tools.
  • Ensure operational alerts and incidents are acknowledged and acted upon within defined SLAs.
  • Participate actively in major incident management activities to minimise business impact.
  • Develop sufficient domain knowledge to support multiple applications and services within assigned domains.
  • Drive adherence to operational procedures, governance standards, and risk controls.
  • Contribute to operational reporting, service reviews, and continuous improvement initiatives.
  • Promote a culture of ownership, accountability, and operational discipline.
  • Participate in knowledge sharing, cross-training, and capability development programmes.

Requirements

  • Minimum 5 years of experience in application support, production support, command centre operations, service operations or related technology operations functions.
  • Experience supporting mission-critical applications in a large-scale enterprise environment.
  • Willingness to work on shifts, weekends, public holidays, or on-call rotations where operational support is required.
  • Knowledge of Linux, Unix, databases, middleware, or cloud technologies.
  • Good understanding of payments business processes and domain concepts are preferred.
  • Strong understanding of IT Service Management disciplines including Incident, Problem, Change, and Service Request Management.
  • Experience with application monitoring, observability, and operational tooling.
  • Good understanding of application architectures, middleware, databases, cloud technologies, and distributed systems.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time

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