MS Network Engineer (L2)

As a Networking Managed Services Engineer (L2) you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified.

Requirements (technical):

• Assist

in the implementation of IT security measures.

• Basic

knowledge of Ansible and Python.

• Understand

firewalls and other network tools.

• Provide

system documentation and diagrams.

• Implement

change management procedures for system architecture changes.

• Document

network areas to develop network diagrams.

• Evaluate

current IT resources and assist in developing security policies.

• Ensure

systems and networks are secure and operational.

• Basic

understanding of SD-WAN technologies, Palo Alto, Cisco, Meraki.

• Identify

and investigate risk and vulnerability issues.

• Assist

in developing and maintaining standards and procedures.

• Review

client network policies and recommend changes.

• Experience

with deploying network systems.

• Experience

with deploying SDWAN network systems.

• Basic

understanding of security principles and design.

• Excellent

customer service skills.

• Ability

to work independently with minimal supervision.

• Participate

in CAB processes for changes.

• Familiarity

with Linux environment and shell scripting.

• Security

administration on switches and routers.

• Prepare

monthly work status reports and update technology-specific documents.

• Assist

in designing and implementing network infrastructure.

• Proven

Cisco/Meraki/Aruba device management skills.

• Installing,

configuring, and troubleshooting networking equipment.

• Knowledge

of Layer-2 switching, VLANs, and access lists.

• Basic

understanding of routing protocols: OSPF, EIGRP.

• Understanding

of OSI Model, TCP/IP protocol suite.

• IP

addressing and subnetting, routing concepts.

• Implement

SNMP on devices for network management.

• Implement

traffic filters using access lists and route maps.

• Perform

troubleshooting between sites.

• Basic

knowledge of enterprise-level network design and implementation.

Responsibilities:

• Proactively

monitors the work the ticketing queues.

• Performs

operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

• Updates

tickets with resolution tasks performed.

• Identifies,

investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.

• Captures

all required and relevant information for immediate resolution.

• Provides

second level support to all incidents, requests and identifies the root cause of incidents and problems.

• Communicates

with other teams and clients for extending support.

• Executes

changes with clear identification of risks and mitigation plans to be captured into the change record.

• Follows

the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.

• Escalates

all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.

• Works

with automation teams for effort optimization and automating routine tasks.

• Coaches

Service Desk and L1 teams for technical and behavioural skills.

• Identifies

problems and errors before they impact a client’s service.

• Leads

and manages all initial client escalation for operational issues.

• Ensures

all changes are carried out with proper change approvals.

• Plans

and executes approved maintenance activities.

• Audits

and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.

• May also

contribute to / support on project work as and when required.

• May work

on implementing and delivering Disaster Recovery functions and tests.

• Performs

any other related task as required.

Advantageous Skills:

• Knowledge

of Cisco ISE

• Knowledge

of enterprise monitoring tools ( LogicMonitor, Solarwinds).

• Experience

within managed services.

• Familiarity

with ticketing tools (Service Now, Remedy).

• Working

Knowledge of Palo Alto SDWAN

• Knowledge

of Cisco and HP support processes.

• Working

Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration

• Working

Knowledge of Network address translation

Qualifications:

• Diploma,

degree, or relevant qualification in IT/Computing (or equivalent work experience).

• Experience

with network security and incident response preferred.

• CCNA Enterprise.

• CCNP

Enterprise - advantageous.

• ITILv4

or relevant ITIL certification (Foundation Level)

• Certified

Wireless Network Professional (CWNP) - advantageous

• Certified

Wireless Network Expert (CWNE) – advantageous

• Palo

Alto Networks Certified Network Security Administrator (required)