L2 Security Operations Engineer
Orange Cairo, Cairo, Egypt
IT Services and IT Consulting · 10,001+ employees
About the role
The role involves monitoring IT and security systems to ensure optimal performance and resolving incidents escalated from Level 1. Additionally, the engineer will execute changes, update technical documentation, and collaborate with N3 engineers on complex investigations.
What they look for
Requirements
Candidates must hold a bachelor's degree in Computer Science or a related field and possess at least 2 years of experience in IT or security operations. Proficiency in both English and French at a B2 level is required for internal and customer coordination.
Benefits
Full description
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
The RUN team is responsible for maintaining the operational and security conditions (MCO/MCS) of cybersecurity solutions deployed across more than 220 industrial sites globally for our Customer . Our mission is to ensure continuous, reliable, and secure service delivery aligned with defined SLAs.
Interlock:
Daily collaboration with Level 3 engineers and the team manager.
Interface with deployment teams, and cyber operations.
Coordination with the Customer incident and change management stakeholders.
Roles and Responsibilities:
Monitor IT and security systems to ensure optimal performance and uptime.
Analyze and resolve incidents escalated from Level 1 with moderate complexity.
Execute changes on managed technologies (as part of change management).
Update technical documentation and operational procedures.
Participate in preventive maintenance and system updates.
Collaborate with N3 Engineers on complex investigations and remediation actions.
Communicate effectively with internal and customer teams in both English and French (B2 level).
Required Qualifications:
Education: Bachelor’s degree in Computer Science, Information Security, or related field.
Experience: 2+ years in IT/security operations or system administration.
Coverage:
8am-7pm 5 days a week on French and Belgian working daysStandby arrangement for major events (GOLD level services only)
About you
Certifications/Skills (at least some of the following):
Trellix ePO (AV)Microsoft Defender (XDR) / WSUS / Print Services (MCSA 70-411 or equivalent) > Windows ServerWallix (Remote Access &PAM)Cybereason (EDR)Zscaler (Branch Connector - SDWAN) ,ZIA and ZPA is a plus F5 (WAF and LTM)Infoblox (NTP)System administration (Windows and Linux)Syncovery (backup), Silversield (data transfer), SIOTH (orchestrator), Qlikview (Reporting/dashboard)Silversield (data transfer)AWS Terraform
Languages:French: Minimum B2 level (spoken) – required for internal coordination and meetings
English: Strong written and spoken skills required – equivalent to B2 or higher
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
