Business Data Analyst

Overview:

We are "making dreams come true." Our organization provides children and adults with autism, intellectual disabilities, and behavioral health challenges—and their families—the education, support, and resources needed to be self-reliant, independent, and valued members of their communities.

We are seeking a detail-oriented and analytical Business Data Analyst to support the operational, reporting, and billing functions of our Adult Day programs. This role serves as a key resource for data integrity, electronic health record administration, operational reporting, billing support, and process improvement initiatives. The Business Data Analyst partners with program leadership and cross-functional teams to ensure accurate reporting, regulatory compliance, operational efficiency, and informed decision-making.

What You'll Bring:

• Strong analytical and critical thinking skills with the ability to identify trends, discrepancies, and opportunities for improvement.
• Ability to translate complex data into meaningful insights and actionable recommendations.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and a proactive approach to resolving operational issues.
• Effective communication skills with the ability to train, support, and collaborate with staff at all levels.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Commitment to accuracy, confidentiality, and regulatory compliance.
• A customer-service mindset when supporting system users and operational teams.

What You'll Have:

• Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Information Systems, Human Services, or a related field.
• Minimum of three years of experience supporting healthcare, behavioral health, human services, or a similar operational environment.
• Experience with electronic health record (EHR) systems, operational reporting, billing processes, service authorizations, and regulatory compliance preferred.
• Experience providing technical support, user training, and data analysis strongly preferred.
• Advanced Microsoft Excel and Microsoft Office skills.
• Experience with CareLogic or a comparable electronic health record system preferred.
• Valid driver's license and ability to meet agency driving requirements for business-related travel.
• Successful completion of all required clearances and background checks.

A Typical Day May Include:

• Monitoring billing activities, documentation requirements, and service authorizations to support accurate revenue capture and regulatory compliance.
• Serving as the primary CareLogic resource by providing user support, troubleshooting, training, and system guidance.
• Analyzing operational, authorization, utilization, and billing data to identify trends and improve program performance.
• Creating and maintaining reports, dashboards, and operational metrics for leadership review.
• Reviewing documentation workflows and resolving issues related to claims, authorizations, and service delivery records.
• Collaborating with Finance, Information Technology, Governance, Risk & Compliance, and operational leadership teams to improve processes and workflows.
• Training staff on documentation standards, reporting tools, billing procedures, and system best practices.
• Managing recurring appointments, regulatory schedules, service authorizations, and compliance tracking.
• Investigating and resolving data discrepancies while ensuring data accuracy and integrity.
• Supporting continuous improvement initiatives through workflow analysis and operational recommendations.
• Partnering with program leadership to identify opportunities for improved efficiency, compliance, and service delivery.
• Maintaining accurate records and ensuring compliance with organizational, state, and federal requirements.