Associate Manager Software Engineering
DXC Technology Petaling Jaya, Selangor, Malaysia
IT Services and IT Consulting · 10,001+ employees
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About the role
The Associate Manager will resolve technical incidents and support business operations by coordinating with IT teams and external vendors. They are also responsible for monitoring production disruptions, performing functional testing, and maintaining clear communication with stakeholders.
What they look for
Requirements
Candidates must have over 6 years of experience in IT service management or infrastructure, preferably within the finance or banking industry. A bachelor's or master's degree in IT, engineering, or finance is required, along with proficiency in SQL, scripting, and IT ticketing systems.
Full description
Job Description:
- Senior: More than 6 years of experience in IT Service Management, Infrastructure, or as an IT Business Analyst.
Experience in the finance, banking, or insurance industry is preferred.
- Bachelor’s or Master’s degree in Information Technology, Engineering, or Finance/Banking (with strong IT orientation).
- ITIL certification is an advantage.
- Strong IT foundation (application development or infrastructure).
- Understanding or hands-on experience with data feeding tools such as MQ and FTPs.
- Understanding or hands-on experience with KornShell scripting.
- Knowledge of SQL (preferably Oracle); able to execute standard queries (SELECT, UPDATE).
- Familiarity with incident and problem management processes, ideally within a regulated industry.
- Experience using IT ticketing systems such as Remedy, ServiceNow, or JIRA, including reporting and analysis.
- Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors.
- Manage and resolve technical incidents (both minor and major) in accordance with organizational processes and SLAs.
- Monitor and analyze root causes of production disruptions, and recommend preventive measures to reduce recurrence.
- Perform daily operational checks and functional testing of applications within assigned business areas.
- Maintain clear and consistent communication with business users, IT teams, and operational risk functions.
- Participate in change management and release planning to assess and mitigate potential production risks.
- Coordinate and execute testing and sanity checks during change windows or weekend releases.
- Update and enhance documentation, procedures, and knowledge bases for production-related incidents and resolutions.
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