Salesforce Operations Specialist - Technology

JOB TITLE: Salesforce Operations Specialist – Full-Time

LOCATION: Pittsburgh, PA – 4:1 Schedule

TRAVEL: Minimal 0-10%

Who we are:

Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA is uniquely focused on the delivery of high-performance street sweeping, jet-vac, and environmental services. SCA has built its entire organization, its people, processes, technology, and investments around providing uninterrupted, accountable, and results-driven services tailored to the needs of our clients. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities.

What you’ll do:

At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As a Salesforce Operations Specialist, you’ll help support our dedicated field teams and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.

Your daily impact:

The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. However, as business needs evolve, these responsibilities may shift over time to reflect new priorities, processes, or technologies:

• Contract Validation: Work in Salesforce Field Services to review, validate, and update Service Contracts.

• Work Order Management: Generate maintenance plans to produce Work Orders based on the service frequencies per the Service Contract.

• Sales Support: Assist Sales Team Members with new contract submissions to ensure accurate Work Orders are dispatched from Field Services.

• Billing Accuracy: Review pricing and billing requirements on Service Contracts and ensure customer billing source data is accurate for transmission to NetSuite.

• Dispatch Coordination: Assist the dispatcher job function to ensure Service Appointments populate accurately on the Salesforce Dispatcher Console.

• System Adoption: Work closely with Sales and Field Teams and be a key player in the promotion and adoption of the Salesforce platform.

• Contract Collection: Manage the contract collection process to ensure all agreements are housed electronically in Salesforce.

• Contract Renewals: Manage and track the renewal process for all DOT, municipal, county, and commercial contracts.

• Contract Inventory Oversight: Manage, track, and maintain all executed contract inventories across all SCA operating sites.

• Cross-Functional Collaboration: Communicate and collaborate with internal stakeholders including Sales, Operations, Finance, Leadership, and other subject matter experts as needed.

• Data Maintenance: Update and sustain SCA’s contract inventory.

• Regular & Predictable Attendance: The ability to consistently report to work on time and as scheduled, with minimal unexcused absences. This includes being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.

Minimum Job Requirements

Minimum job qualifications define the essential skills, experience, and abilities needed to succeed in the role. They set the baseline for hiring but may evolve as the job and business requirements change:

• Education: Bachelor’s degree in Business, Technology, or a related discipline, or equivalent transferable work experience.

• Experience: 1–4 years of work experience with a high systems acumen, preferably working with commercial, municipal, government, waste, and/or environmental field services.

• Technical Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), preferred Salesforce Field Services or CRM.

• Support: Ability to manage multiple tasks and follow up proactively and in a timely manner on leads, quotes, and scheduling activities.

Skills & Competencies

Skills and competencies define the abilities and behaviors essential for success in the role. They guide performance expectations and may evolve as the role, team, or business priorities change.

• CRM & Systems Knowledge: Experience with Salesforce CRM and Field Services; working knowledge of billing practices with NetSuite preferred.

• Technology Mindset: Demonstrates curiosity and a commitment to continuous learning; leverages technology to improve processes and drive efficiency.

• Communication: Strong verbal, written, and presentation communication skills.

• Collaboration: Works effectively with cross-functional teams, including Sales, Operations, and Finance.

• Work Ethic: Demonstrates reliability, accountability, and follow-through in all commitments.

• Adaptability: Adjusts to shifting priorities and evolving business needs with professionalism and initiative.

Benefits & Wellness at SCA:

We believe great people deserve great perks. When you join SCA, you’re not just keeping the streets clean—you’re paving the way to a better future (with some solid benefits under the hood).

Here’s what we’ve got in our hopper:

• 401(k) with Match: Plan for the long haul—retirement is another kind of clean sweep.

• Health, Dental, Vision & Life Insurance: Take care of what matters most with benefits designed to support you and your family’s wellbeing and future.

• Short- & Long-Term Disability: If life throws a pothole your way, we help you keep rolling.

• Indemnity Insurance: Extra protection for life’s unexpected detours.

• Paid Time Off & Holidays: Even the best machines need downtime.

• Training Programs: Shift into high gear with learning and career advancement opportunities.

• Team Focus: We show up for our customers and each other, every day.

• A Culture that Cares: People are the heart of everything we do, fostering a culture of respect, safety, and growth

• Rooted in Respect: A company with a name people know & trust - built on relationships, community pride and a people focused approach to leadership.

Physical requirements & travel:

Physical requirements outline the essential on-the-job demands needed to perform the role safely and effectively.

• Lifting: Up to 10 lbs

• Sitting/Standing: Primarily desk-based with moderate standing or walking

• Dexterity: Ability to use computers, phones, and standard office equipment

• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work

• Travel: Minimal travel required, primarily for team meetings and occasional collaboration sessions.

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