Network Engineer

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

About the Role

The Network Engineer is responsible for supporting, maintaining, and optimizing the organization's global network infrastructure. The role involves hands-on work across networking, firewalls, network security, server administration, monitoring, and troubleshooting to ensure secure, reliable, and high-performing IT infrastructure.

Working as part of the global Core Infrastructure Team, the Network Engineer will support enterprise network environments and contribute to the configuration, deployment, maintenance, monitoring, and security of network and infrastructure systems. This is an opportunity for an experienced networking professional to work in a dynamic global environment, gain exposure to complex infrastructure environments, and continue developing expertise across networking, security, and server administration.

The role requires a strong foundation in networking concepts, practical experience with switching, routing, and firewalls, and a proactive approach to troubleshooting, documentation, security, and continuous learning.

Role Purpose

The Network Engineer is accountable for:

• Supporting the availability, reliability, and performance of the organization's network infrastructure.

• Configuring, deploying, maintaining, and troubleshooting network devices and related infrastructure.

• Monitoring network performance and responding to alerts and incidents to minimize disruptions.

• Supporting network security through firewall management, security policies, vulnerability assessments, and hardening.

• Supporting connectivity, ISP, VPN, and other network-related operational issues.

• Supporting basic Windows and Linux server administration.

• Maintaining accurate documentation of network configurations, changes, and troubleshooting activities.

• Continuously developing technical knowledge across networking, infrastructure, and security.

Key Responsibilities

Network Infrastructure Management

• Assist in configuring, deploying, maintaining, and troubleshooting network infrastructure, including switches, routers, and firewalls.

• Support network technologies including NAT, VPN, security policies, content filtering, and intrusion prevention.

• Apply networking concepts and best practices across enterprise environments.

• Support network changes, upgrades, and maintenance activities while minimizing disruption.

• Troubleshoot connectivity, routing, switching, and performance-related issues.

• Assist with network infrastructure expansion and improvement initiatives.

Network Monitoring & Operations

• Monitor network performance and availability using PRTG, Zabbix, or similar monitoring platforms.

• Respond to monitoring alerts and investigate network performance or availability issues.

• Support day-to-day network operations and timely incident resolution.

• Monitor ISP connectivity and troubleshoot related service issues.

• Identify recurring network issues and contribute to root-cause analysis and preventive actions.

• Participate in planned maintenance and emergency support activities.

Firewall & Network Security

• Assist with firewall configuration, maintenance, and troubleshooting.

• Support firewall technologies including PFsense and OPNsense.

• Assist in managing security policies, VPNs, NAT, content filtering, and intrusion prevention.

• Participate in network security hardening activities.

• Support basic penetration testing and vulnerability assessments.

• Identify potential security weaknesses and escalate them appropriately.

• Stay current with emerging network security practices, technologies, and threats.

Server Administration

• Assist with Windows and Linux server setup, configuration, and basic administration.

• Support network services including DHCP, DNS, VPN, and other infrastructure services.

• Troubleshoot basic server, network service, and connectivity issues.

• Collaborate with infrastructure and security teams on server and network activities.

• Follow established procedures for server configuration, maintenance, and troubleshooting.

Technology & Infrastructure Management

• Work across networking, infrastructure, monitoring, and security technologies.

• Develop proficiency in network monitoring, firewall, switching, routing, and infrastructure management tools.

• Follow established infrastructure standards, operational procedures, and change management processes.

• Participate in infrastructure upgrades, technology implementations, and improvement initiatives.

• Escalate complex technical, infrastructure, or security issues through appropriate channels.

Documentation & Compliance

• Maintain accurate documentation of network configurations, infrastructure changes, and troubleshooting activities.

• Document network incidents, resolutions, and relevant technical learnings.

• Ensure network and infrastructure changes are properly documented and communicated.

• Follow organizational IT, security, and infrastructure policies.

• Maintain appropriate security and confidentiality standards when working with infrastructure systems and information.

Continuous Learning & Professional Development

• Stay current with networking technologies, infrastructure practices, and emerging security trends.

• Continuously develop knowledge across routing, switching, firewalls, monitoring, server administration, and security.

• Participate in technical training, knowledge-sharing, and infrastructure improvement initiatives.

• Demonstrate curiosity, adaptability, and commitment to continuous technical development.

• Pursue relevant certifications and professional development opportunities where appropriate.

Collaboration

• Collaborate with the Global Infrastructure & Security Team and other IT stakeholders.

• Work with internal teams, vendors, and ISPs to troubleshoot and resolve infrastructure issues.

• Communicate technical issues, findings, and resolutions clearly and professionally.

• Participate in infrastructure projects, maintenance activities, and operational improvement initiatives.

• Support a collaborative global team environment and contribute to shared infrastructure goals.

Required Qualifications

• Bachelor's degree in Computer Science, Electrical & Electronic Engineering, Information Technology, or a related field.

• 3-4 years of relevant experience in networking or IT infrastructure.

• Strong understanding of TCP/IP, VLANs, routing protocols, switching concepts, and network topologies.

• Hands-on knowledge of firewall configuration and basic network security.

• Familiarity with Windows and Linux server administration.

• Knowledge of network services including DHCP, DNS, and VPN.

• Experience with network monitoring tools such as PRTG, Zabbix, or similar platforms.

• Strong troubleshooting and problem-solving abilities.

• Ability to work effectively in a global and fast-paced infrastructure environment.

Preferred Qualifications

• Knowledge of PFsense or OPNsense firewall technologies.

• Knowledge of penetration testing tools and basic security assessments.

• Exposure to network security hardening and vulnerability assessments.

• Experience working with enterprise network environments.

• Familiarity with infrastructure security and monitoring best practices.

Preferred Certifications

• CCNA

• CompTIA Network+

• RHCSA

• Relevant security certifications such as CEH or Security+

Relevant equivalent certifications or demonstrated hands-on experience will also be considered.

Work Schedule

Shift: Primarily a Night Shift.

The role requires flexibility to support global infrastructure operations and business requirements.

Availability

• Must be available to support emergency incidents or planned maintenance windows outside of normal working hours when required.

• Must be willing to participate in scheduled infrastructure maintenance and after-hours support activities.

Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.