Vessel IT Engineer - Maritime Remote Support

Vessel IT Engineer – Maritime Remote Support

Permanent Position Details: - Location: Singapore (Central, near MRT Station) - Remuneration: Up to $6000 + Attractive Variable Bonus - Employment Type: Permanent

Role Overview: The Vessel IT Engineer will provide remote L2 and L3 technical support for the IT infrastructure of vessels operating globally. This position is ideal for hands-on IT support professionals who enjoy troubleshooting complex infrastructure issues and supporting mission-critical maritime operations. The role involves working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

Why Consider This Opportunity? - Build specialised expertise in vessel IT, maritime communications, and cybersecurity. - Support a global fleet and solve varied, business-critical technical challenges. - Gain exposure beyond conventional office-based or cloud-only IT support. - Work with multicultural teams across international shipping operations. - Develop your career within a stable and globally established maritime organisation.

Key Responsibilities: - Provide remote L2 and L3 technical support to vessels, captains, and ship crew. - Diagnose and resolve complex hardware, software, network, and communication-system issues remotely. - Manage, support, maintain, and upgrade onboard IT infrastructure across the vessel fleet. - Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage, and backup systems. - Install, configure, and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory, and Hyper-V. - Monitor system performance, connectivity, availability, and reliability across onboard environments. - Perform remote system, security, and network updates or upgrades. - Maintain cybersecurity controls, antivirus protection, system backups, and disaster-recovery solutions. - Liaise with captains, ship crew, vendors, and other IT teams to coordinate troubleshooting and issue resolution. - Participate in improvements to vessel IT infrastructure, communication systems, and operational processes. - Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock. - Board vessels occasionally for IT audits or ad-hoc technical work when required.

Key Requirements: - Diploma or Degree in Computer Science, Information Technology, or a related discipline. - Minimum 2 years of relevant IT infrastructure, technical support, or systems-engineering experience within the maritime industry. - Vessel IT or maritime technology support experience will be highly regarded. - Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support. - Strong troubleshooting capabilities across servers, networks, hardware, connectivity, and end-user systems. - Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage. - Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup, and replication systems. - Familiarity with satellite communications, radio systems, or vessel automation systems would be advantageous. - Cybersecurity implementation or support experience is preferred. - Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge. - Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise. - Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance. - Proactive, self-motivated, and genuinely interested in hands-on IT infrastructure support.

Application Instructions: Interested candidates can forward their CVs in MS Word format to myreen@triton-ai.com

Reg No.: R24123260 Triton AI Pte Ltd EA Licence No.: 21C0661